Night Manager

1 week ago


Dubai, Dubai, United Arab Emirates Hilton Technologies Full time
Night Manager - Franchise

Job Requirements

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.


What will I be doing?


As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Serve as a point of contact for regular and VIP Guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use upselling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record and promptly resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct annual and midyear Appraisals with Team Members
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  • Assist other departments, as necessary

Work Experience

What are we looking for?
Night Managers serving the hotel are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in the hotel industry
  • Previous experience with Front Office Management Systems
  • Previous experience with cash handling

Benefits
Salary, Housing, Transportation Allowance and all other benefits as per UAE Labour Law.

DisclaimerThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
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