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Group Leader
2 weeks ago
Responsibilities:
- Prepare the daily delivery and assembly schedule based on the previous day's sales and backlog.
- Maintain the KPI reports and preparing an action plan for areas of concerns.
- Collaborate with Call Centre to reduce the root cause of complaint by gap analysis.
- Assist the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
- Ensure to maintain Resolution time of cases and complaints as per bench mark
- Prepare appropriate plans and schedules in order to meet Delivery and Assembly needs.
- Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
- Ensure that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
- Motivate the home delivery staff towards achievement of work objectives.
- Ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
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