Operations Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates CSM Full time
At CSM we are driven by a clear purpose; to Pursue Extraordinary.

We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.

Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences.

We are looking for individuals who want to put their hand up and challenge convention to create something exciting, bigger and better each and every time.

CSM is proud to share fresh perspectives and new ideas to produce work that others don't and won't.

What we do is fast-paced, exciting and rewarding which is why we love it and why you'll love life at CSM.


As an Production Manager you will be part of the CSM Middle East team, taking an important role on a prestigious account.

The role would see you as the main production manager for the delivery of key events that CSM are delivering in the region.

The role will oversee production process and management in pursuit of the final event delivery and execution. This role requires an individual with experience across event functions and knowledge of event execution at a large scale.

You will lead the production delivery and be responsible for supplier management and client updates.

We are looking for a talent to bring great production and event build skills, event delivery, and the ability to manage suppliers and gain the trust of the client POC for this workstream.

The role will be based in the UAE with frequent travel in the GCC and globally.

Your key responsibilities will include:

Overall management and responsibility for the event site, on behalf of CSM as the event-delivery agency

preparation of on-site execution plans and production schedule

Developing a close working relationship with the event venue and their wider operational delivery team, including, but not limited to, the management of: event managers, AV technicians, print and production companies, temporary structures companies

Management of third-party suppliers delivering products and services to the event including, but not limited to: temporary structure build; branding, AV & lighting equipment; ticketing & registration; event activations

Development of event planning documents, project delivery timelines, budget management, task tracking and other project management documents

Working with CSM's appointed HSE agency to manage the development of HSE documentation

Overseeing suppliers while onsite, ensuring that planning & delivery timelines are adhered to, venue guidelines are followed, and ensuring the safe & timely planning, delivery, build & production of the event

Attending regular client status calls & meetings, with responsibility for regular client updates and delivering on agreed CSM action points

Understanding the marketing & promotion of the event, and any related onsite requirements in order to help facilitate this aspect of the event

Skills and Experience needed

Fluency in English written and spoken (Arabic would be an advantage)

A clear passion for event delivery, operational excellence, high quality production & attention to detail

5-10 years' experience in major event delivery and production management, ideally in the UAE.

Expertise working on large-scale events

Some sports & entertainment experience preferred

Previous experience of working with AV suppliers, event production, and ticketing/registration preferred

Client-facing experience ideally within the Middle East region

Good working knowledge of PowerPoint, Excel & Word

Ability to multi-task and work across a number of different event delivery elements

Proven ability to prioritise, manage a team efficiently, and ability to work under pressure

Solution-focused and hands-on approach to managing event delivery and accommodating client requests


CSM recognises that to be an agency of the future we must continue to increase the diversity of our team and the inclusivity of our culture, both of which are intrinsically linked to the health of our people, clients and business.

That is why DEI continues to be a priority, ensuring our people and our work reflect and represent the next generation of fans, brands, and consumers.

We are proud to be an equal opportunity employer, and we do not discriminate based on protected characteristics. Please note, people with differing abilities will be provided with accessibility adjustments during our recruitment process.
CSM is made up of 1000+ people in 25+ locations who share a purpose to pursue extraordinary.

It is the reason we come into work each morning, the mindset we all share, the thread through every piece of work we deliver and the story we tell when someone wonders why we do, what we do.


Each of our people are extraordinary in their own right, bringing diversity to our thinking, experience and expertise to help us produce work that our competitors don't and wont.

What we do is fast
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