Software/application Analyst

2 weeks ago


Dubai, Dubai, United Arab Emirates Ehrhardt + Partner Group (EPG) Full time
Customer service

  • Logistics software
  • C/C++


EPG is one of the leading international providers of a comprehensive Supply Chain Execution Suite (EPG ONE) and offers you excellent development prospects.


  • Innovatice work
  • Individual personnel development
Teamwork has been a top priority for us from the very beginning. Internationally, we work together at several locations with more than 1.000 employees.

  • Onboarding programme
  • International challenges
We offer flexible working hours and exciting tasks.

  • Home office option
  • Work-LifeBalance
  • Application process
- further information via:


As Software/Application Analyst (M/F/d) you must be an experienced analyst in customer service, proficient in both independent and collaborative work, able to manage high-pressure workloads, and self-driven.

Continuously seeks opportunities to learn and become an expert in various technical and product related functions.

Responsibility:

  • Participate consistently to manage customer inquiries, address issues through Hotline calls, and efficiently provide support using the ticketing system.
  • Conduct remote troubleshooting for reported incidents by liaising with IT personnel in customer operations, utilizing diagnostic techniques, and posing relevant questions.
  • Collaborate with internal crossfunctional teams (project management, IT etc.,) as needed and deliver timely resolutions.
  • Maintain detailed documentation on the support requests and provide knowledge transfer sessions within the team.
  • Involve trainings on various technical and product related functionalities to adhere and improve customer support processes.

Qualification:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Minimum 38 years of IT experience with at least 23 years in customer services and technical support.
  • Good handson experience with SQL, Windows and Linux operating systems, IBM DB2 / MySQL.
  • Handson experience with AS400 (RPG, Cobol, C, C++) is a plus.
  • Experience in collaborating with crossfunctional teams to gather and analyse user requirements.
  • Familiarity with software development methodologies and best practices.
  • Excellent written and verbal communication skills, to convey and document technical information effectively.
  • Prior experience on SCM / Warehouse Management Systems is an added advantage.

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