Concierge Agent

2 weeks ago


Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
  • Handles all guest interactions with hospitality and professionalism, accommodating special requests; resolves customer complaints; assists customers with inquiries regarding hotel services, hours of operations, key hotel personnel, in-house events, and directions. Responds to guest requests accurately and promptly, providing recommendations based on local knowledge and hotel practices.
  • Processes packages, faxes, messages, and mail accurately and timely.
  • Works harmoniously and professionally with colleagues and supervisors.
  • Ensures that desk collateral and information on restaurants, museums, attractions, maps, and local attractions are current. Keeps updated on city activities (theatre, sports, concerts, shows, exhibits, sightseeing) and maintains close relationships with vendors in these areas to offer information, ticketing, and reservations to guests.
  • Stores and retrieves guest luggage and packages.
  • Utilizes various software programs to input guest arrangements accurately and handle billing appropriately.
  • Assists in Bellstand, Business Center, and lobby coverage in the absence of or during high volume periods.
  • Provides basic troubleshooting for in-room services like Internet, TV movies, games, and Web service.
  • Collaborates with Bell Staff to ensure efficient handling of guest luggage, deliveries, and special requests.

Qualifications

  • Minimum of 2 years experience in a similar luxury brand role
  • Proficiency in English (speaking, reading, writing)
  • Strong interpersonal, verbal, and written communication skills

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