Client Relations Executive

1 week ago


Dubai, Dubai, United Arab Emirates Hantec Markets Full time
We are currently seeking a Client Relations Executive to join our team in Dubai.

About Hantec Markets


We are a regulated financial broker based in London with a large global presence, with offices in 12 countries and continued expansion plans.

Founded in 1990, our goal is to provide an unrivalled trading experience that demonstrates fairness and transparency in every aspect of its delivery to maintain a stable and secure environment for its customers to learn, develop and trade.


Our primary focus is to offer CFD's in a wide range of products including currencies, commodities and bullion with fast execution, delivered through a tailored service that is supported by an industry-leading excellent customer experience.


About the role


The responsibilities for this role include: handling and processing of Clients requests, Onboarding, Troubleshooting, Payment follow ups, Sales Support and ensuring all records are up to date and at the same time ensuring the quality of service is provided as per the Company's requirements.


Your responsibilities

  • Ensure that all KYC/CDD, client onboarding questionnaire and all other documentations are in place prior to the client onboarding process.
  • Ability to multitask, prioritize, and manage time effectively in a fastpaced environment.
  • Regularly check with other departments to stay up to date on regulatory requirements and internal processes.
  • Keep accurate records of client communications and regularly update CRM entries.
  • The ability to operate effectively within a high volume, fast paced, target driven environment.
  • Assisting in the triage and handling of complaints.
  • Performing root cause analysis on complaints received, allowing you to suggest and design improvements to the customer journey.
  • IT literate with a good knowledge of Microsoft Office products.
  • Excellent written and verbal communication skills in English. Hindi and any other Indian language will be an added advantage.
  • Should have the capability of translating requests received in other languages through online translation tools available.

Your profile

  • Selfmotivated
  • Disciplined
  • Cope well under pressure
  • Result driven
  • Eloquent
  • Empathetic
  • Detail oriented
  • Problem solver

What we offer in return

  • AED 4,500 per month
Annual Leave: 30 calendar days per year

  • Medical insurance
  • Inclusion in the annual discretionary bonus pool
  • Annual air ticket to your homeland after one year of service
  • An opportunity to grow and establish a longterm career


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