Wellbeing Specialist
2 weeks ago
This rolesupports individuals and teams who work in the Content Moderationspace on highly sensitive content. Candidate will help deliver anemployee wellbeing program and provide 1:1 counselling and groupsessions to a multi-cultural team in a diverseenvironment.
Profile:
- Clinical,Counselling or Industrial Psychologist - at least Master'sDegree
- Min 2-3 years clinicalexperience
- Additional certifications in a rangeof therapies beneficial
- Experience withinnovation & strategy in wellness programs, preferablywithin a Corporate setting
- Content Moderationexperience would be a big plus
- Excellentcommunication skills
- Emphatic and pleasantmanner, blending well with both teams &individuals
- Able to build requiredtrust
- Innovativeapproach
Strategy:
- Driveinitiatives to achieve healthyoutcomes
- Evaluate program effectiveness andanalyze data
- Driving Continuous ImprovementInitiatives
- Recommend organizational process orpolicy change
Employeecare:
Individually
- Conductneeds assessments/ psychometricassessments
- Monitor health ofemployees
- Conduct 1:1 counseling sessions toguide and coach the employees.
- Monitoremployee's progress on a regular basis to ensure thattheir needs are met by the course of action, and to adjust it ifnecessary.
- Manage clinical cases asappropriate
- Ensure appropriate escalationprocedures in place
- Tracking alldata
GroupWorkshops/Sessions
- Designactivity-based, customized workshops based on the particular natureof the work:
- On how to maintain personal lifebalance, stress management, anger management, how to overcomedepression, therapies, etc.
- To address commonobservations/issues
- Report on health outcomesof members
Reporting &Communications:
- Communicate with theglobal Wellness Team on a regular basis to discuss observations andinsights
- Communicate with the Global AccountManager on a regular basis, agreeing format and cadence of reports,additionally attending any vendor forums
- Manageall communications to agents
- Manage dashboardsand reports creation
- Report on health outcomesof members
- Managing personal confidentialrecords and reports
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