Broker Sales and Support Executive Jobs in Dubai

1 week ago


Dubai, Dubai, United Arab Emirates Cigna Full time


Broker Sales and Support Executive Jobs in Dubai | Cigna Careers

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Description:

Reporting to the Broker Sales and Support Team Manager you will be responsible for the end to end broker service process for our CGHO intermediaries.

Job Responsibilities:
  • Handling incoming queries from web based customers, brokers and intermediaries to obtain and provide information to support the frontline sales team
  • Support the company's achievement of key performance indicators ("KPIs")
  • Perform all duties in accordance with applicable regulatory requirements and company policy
  • Provide the highest levels of broker support service, striving for first contact resolution, responding within given timelines.
  • Monitor central team inbox and report on work levels and control work flow
Job Requirements:
  • A minimum of 12 months experience in medical administration or customer service focused organization.
  • Experience of working in a contact centre environment.
  • Experience of working in a multilingual capacity would be beneficial
  • Ability to meet/exceed targets and manage multiple priorities.


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