We have other current jobs related to this field that you can find below

  • Coordinator – Reservations Services

    3 days ago

    United Arab Emirates flydubai Full time

    MAIN OBJECTIVE OF ROLE To provide support to the network through functions within the Reservations Services, Group Services, Visa Services, Staff Travel, Credit Card call outs and Agency Support teams, on a 24/7 basis.   KEY RESPONSIBILITIES 1.       Handles reservation queries from stations across the network and Travel Agencies with regard to all...

  • Senior Officer

    3 months ago

    United Arab Emirates flydubai Full time

    MAIN OBJECTIVE OF ROLE To oversee all aspects of airport control center operations and manage flight control and load control working closely with ‘Network Control Centre’ (NCC) Duty Manager to make decisions that deliver the best possible outcomes for our customers and operations thus ensuring smooth operation in hubs and outstation hubs and teams. KEY...

Call Center Agent

2 months ago

United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Call Center Agent - Temp Contract

Role:
Call Center Agent - Temp Contract (3 months)

Location:
RAK

Role Purpose:

  • To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

These are the main responsibilities of this role:

  • Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
  • Proactively offer customer to register IVR and SMS service according to procedures and guidelines
  • Escalate customer queries and complaints as necessary.
  • Explain products or services and prices and answer all the customers questions.
  • Polite and courteous when dealing with customers all the time.
  • Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
  • Keep accurate data on all tasks performed as per defined format,
  • Keep customer documents secured and filed accordingly
  • Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
  • Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
  • Proactively cross sell and up sell the various bank products to customers or caller that qualify
  • Escalate hazard /potential risk immediately, via the proper channels
  • Adherence to all ADIB policies.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

  • Communication skills, bilingual language (Arabic/English)
  • Sales Skills
  • Customer Resolution Skills
Job ID