Shaw Contract Customer Service Specialist

1 week ago


Dubai, Dubai, United Arab Emirates Shaw Industries Full time

Shaw Contract Customer Service Specialist | Shaw Industries DubaiShaw is more than 20,000 associates worldwide bound together by a common vision to create a better future.

By combining deep market knowledge with new ways of thinking, we drive innovation into our business and set the standard for next generation manufacturing.

Shaw supplies carpet, resilient, hardwood, laminate, tile and stone flooring products and synthetic turf to residential and commercial markets worldwide.

We are a wholly owned subsidiary of Berkshire Hathaway, Inc.

Shaw is headquartered in Dalton, Ga., with salespeople and/or offices located throughout the U.S., Australia, Belgium, Brazil, Canada, Chile, China, India, Mexico, Singapore, United Arab Emirates and the United Kingdom.

As a Customer Service Specialist, you will work to provide virtual and in person support to Middle East & French speaking customers.

You will ensure that all customer contacts are dealt with effectively and courteously.

This will include processing orders, preparing correspondence, and responding to enquiries as requested by the customer, sales, marketing and customer service management team (80%).

The Customer Service Specialist is also responsible for ensuring a welcoming environment in the Dubai showroom and managing the sample library, refreshments, and coordination of maintenance vendors (20%).Shaw Contract Customer Service Specialist | Shaw Industries Dubai | Apply NowAbility to speak and write fluently in FrenchA desire to deliver world-class customer serviceStrong attention to detailClear, professional, and concise communication skills; written and verbal.

Must have proficient adaptable computer skillsBasic mathematical skills and problem solving abilitiesExcellent organizational and time management skillsAbility to prioritize competing responsibilities.

Ability to obtain and maintain authorization to work in the UAEDesired1-2 years Customer Service experience in a sales environment or hospitality support for a premium or luxury brandProject management experienceExperience supporting European and Middle East customersDon't miss out on this exciting opportunity – apply now at
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