Client Engagement Associate

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Kounted Accounting Management Full time

The primary objective of the role is to provide support to the Incorporation & Visa Services team. The role entails facilitating client onboarding and maintaining documentation for incorporations and visa while ensuring positive client experience.

Reporting Line: Chief Operations Officer

Key Responsibilities:

· Client Onboarding & Client Management

o Facilitate client onboarding by overseeing processes and documentation requirements.

o Maintain and professionally follow up on SharePoint uploads of all documentation regarding client folders (ADGM, DED, FZ) related to incorporations.

o Conduct thorough reviews of client information to ensure accuracy and completeness of requirements.

o Attend client meetings as required.

o Handle client communications professionally to maintain a positive client experience.

· Incorporation Support

o Provide support to the Incorporation Specialist in processing new licenses or renewals.

o Ensure all regulatory requirements are met concerning company setup or formation and adhere to relevant laws and regulations.

o Collaborate with internal teams to gather necessary information and documentation for license processing or renewals.

o Provide timely updates to clients on statuses and address any inquiries or clarifications.

o Maintain ADGM 25 license expirations (1-3 renewals per month); send emails/notifications to clients prior to expirations and gather proper documentation to proceed with renewals on the ADGM portal.

o Stay informed about changes in regulations and update internal processes accordingly.

o Request quotations and follow up with payments in XERO prior to job execution.

o Maintain a relevant client tracker, notify clients and the internal team upon job completion, and reconcile relevant receipts.

· Visa Support

o Coordinate and manage the end-to-end visa processing for clients.

o Oversee visa application processes and documentation requirements.

o Provide timely updates to clients on the status of their visa applications and address any inquiries.

o Work closely with PRO, partner agencies, and/or government agencies to facilitate smooth visa processing.

o Assist in the development and improvement of visa processing procedures for enhanced efficiency.

o Request quotations and follow up with payments in XERO prior to job execution.

o Maintain a relevant client tracker and compliance folder, notify clients and the internal team upon job completion, and reconcile relevant receipts.

Education & Experience

  • Bachelor's degree
  • 2 +years' experience in roles such as administration, client support, or client service.
  • Knowledge and understanding of either company formation processes or visa processing procedures.
  • Previous experience in the client service industry would be a plus

Skills and Competencies

· Efficient in MS Office

· System and software knowledge

· Excellent communication and interpersonal skills to deal with clients.

· Attention to detail and strong organisational skills.

· Ability to collaborative successfully within a remote team environment.

· Ability to work independently in a time sensitive environment.

Job Type: Full-time

Location:

  • Abu Dhabi (Required)

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