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Customer Service Representative
2 weeks ago
You will be responsible for building positive relationships with clients, preparing boats for delivery, and coordinating the handover process while providing exceptional customer service throughout.
Responsibilities:
-
Client Relations:
- Build and maintain relationships with new and existing boat buyers throughout the sales and delivery process, after sales
- Understand and address client needs, concerns, and questions promptly and professionally.
- Provide accurate and informative product knowledge and answer technical questions about boats and equipment.
- Facilitate communication between clients and sales, service, and finance departments.
- Manage client expectations and ensure a seamless buying experience.
- Keep in touch with clients and providing top client customers with supports
Boat Preparation and Handover:
- Drive / test the boat and Oversee the predelivery inspection (PDI) process, ensuring boats are in perfect working order before delivery.
- Coordinate cleaning, detailing, and minor repairs as needed to prepare boats for presentation.
- Organize sea trials and training sessions for clients on boat operation and features.
- Prepare and complete all necessary paperwork and all related Admin for Boating repairs, maintenance, inspection reports...
- Conduct comprehensive boat handover meetings with clients, explaining features, operations, and safety procedures.
- Resolve any postdelivery issues efficiently and professionally.
Additional Responsibilities:
- Maintain accurate records and documentation related to client interactions and boat deliveries.
- Stay informed about new boat models, features, and industry trends.
- Contribute to marketing and promotional efforts related to boat sales.
- Participate in ongoing training and development to enhance customer service skills and product knowledge.
Qualifications:
- Minimum of 2 years of experience in a customer service or Boat Related position,
Boat Driving License is required ( under 15m is a must, above 15m is a plus):
- Strong understanding of boats, boat systems, and marine terminology.
- Excellent communication, interpersonal, and problemsolving skills.
- Ability to build rapport and trust with clients quickly.
- Detailoriented and organized with strong time management skills.
- Proficient in Microsoft Office Suite and other relevant software.
- A valid driver's license and the ability to operate boats a plus.
Benefits:
- Opportunity to work in a dynamic and exciting industry.
- Interact with a diverse clientele and build lasting relationships.
- Contribute to the success of a growing company.
Salary:
AED4, AED5,000.00 per month
Experience:
Customer Service: 2 years (required)
License/Certification:
- Boat Driving License ( up to 15m) (required)
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