Social Media Support Officer

1 week ago


Dubai, Dubai, United Arab Emirates Innovation Factory Full time
Innovation Factory is an IT firm that focuses on blockchain based solutions.

With a rapidly growing team, the company has designed an entire ecosystem to bring everyday users closer to the technological advancement brought about by blockchain tech.


The digital ecosystem comprises of a number of unique digital solutions/utilities that enhance the lifestyle of its users and enables them to tap into web 3.0, NFT and blockchain based projects.


Responsibilities:

  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Generate leads
  • Keep records of customer interactions, process customer accounts and file documents
  • Interacts with followers on social media, such as promptly answering their questions
  • Stay updated with new trends, technologies and best practices in social media
  • Resolve customer issues on social media comments
  • Assist in any given task by the department head

Requirements:

  • Bachelor's Degree in Marketing, Advertising, Communications, or related field
  • Creative mindset with minimum 1 year of experience in Digital Marketing
  • Keen interest in Crypto, Blockchain, NFTs, DeFi, and Metaverse
  • Excellent knowledge of social media handles such as Discord, Instagram, Reddit, Quora, Twitter, Facebook, Medium, Telegram, etc.

Application Question(s):

  • How soon can you join?
  • How much is your monthly salary expectation in AED?


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