Front Desk Receptionist

1 week ago


Dubai, Dubai, United Arab Emirates Yoga House Full time

Duties & Responsibilities
Customer Service

  • Welcome all visitors according to our Customer Service standards; answer telephone promptly and courteously
  • Check students into class/workshop/etc through software system.
  • Assist students by guiding them through our programs and answering their questions (or find the answers to questions if not known)
  • Be knowledgeable about products, programs and pricing (Yoga, workshops, Teacher Training, Retail,etc) and actively promote and sell to all visitors
  • Ensure all students complete all paperwork/forms as appropriate
Studio Operations

  • Keep common areas neat and clean: prepare tea area, clean studio rooms, empty trash and tidy props between classes efficiently and quickly
  • Work with studio staff to support the financial goals and operational needs of the studio
  • Report any issues per our procedures
  • Keep the retail area looking great which includes keeping it clean and remerchandising products to attract customer's attention. Receive and transfer merchandise as appropriate. Proactively watch for theft to avoid shrinkage.
  • Follows and upholds Employee Handbook and all other guidelines including but not limited to: Customer Service Guidelines, Dress Code Guidelines, Core Values, etc.
  • Any other tasks required to help company meet its goals

Minimum Requirements

  • Experience working in a customer service role
  • Experience working in retail, yoga, fitness, and/or health industry a plus

Skills Sets

  • Highly energetic, positive and enthusiastic team player
  • Ability to multitask and function in a fastpaced environment, often with changing priorities given the number of students entering and exiting the studio at similar times
  • Passion for the product we sell (i.e. yoga/fitness) and ability to understand and clearly communicate the different products/programs we offer
  • Must be customer focused and deliver company's high level of customer service at all times in a professional, courteous, sensitive and friendly manner
  • Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
  • Dependable, accountable and responsible with excellent attendance and punctuality
  • Proactive problem solver; detailoriented
  • Selfmotivated
  • Comfortable working in a salesdriven environment
  • Flexible schedule
  • Comfortable with computers and effective at learning and using the necessary software products (i.e. Schedule House, Google documents, spreadsheets,etc)

Job Types:
Full-time, Permanent

Salary:
AED3, AED4,000.00 per month

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