Clerk-reservations

2 weeks ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time
**職務編號**
**工作類別** Reservations
**地點** Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**

處理透過電話、傳真或郵件收到的所有預訂請求、更改和取消。識別客人的預訂需求並確定適當的房型。核實房型的空房情況和房費。向來訪者解釋擔保、優惠價格和取消政策。回應並記錄特別要求。回答關於酒店設施/服務和客房住宿的問題。

遵循銷售技巧並實現收入最大化。在預訂系統中輸入和查看資料。透過在預訂系統中輸入正確的代碼和費率,指定特價客房預訂類型(例如,免費客房、員工折扣、旅行社檢查費率和大批量預訂)。

在解決客人的問題時,遵循適當的升級程序。

遵守公司的所有政策和程序;確保制服和個人儀表整潔而專業;維護專有資訊的機密性;保護公司資產;保護客人和同事的隱私與安全。根據公司的標準,歡迎和答謝所有客人;預期並滿足客人的服務需求;為殘障人士提供協助;感謝客人的真誠讚賞。使用清晰、專業的語言與他人交談;以適當的禮儀接聽電話。與他人建立和保持積極的工作關係;支援團隊達成共同目標;傾聽並適當回應其他員工的問題。遵守品質保證預期和標準。在沒有他人協助的情況下,移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

Luxury Collection 彙集了世界各地地道的酒店和度假村。我們的酒店團隊策劃了全球最豐富和最理想的目的地體驗。我們的使命是在變革的旅程方面為我們的客人——這些經驗豐富的旅行者提供指導,體會他們的精神,豐富他們的生活,並創造持久的回憶。如果您是欣賞敘述性故事講述並渴望提供真正的、個性化和預期服務的人,我們誠邀您加入我們的旅程,譜寫在 The Luxury Collection 的職業生涯。

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