Receptionist - CS - NMC Healthcare

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

The role of the Receptionist is to attend patients and their relatives at CosmeSurge unit to satisfy their nonmedical needs.

Handle enquiries payments and provide a high level of support and information to patients/guests at CosmeSurge unitTo greet visitors and patients determine their needs and guide them accordingly.

To answer queries and to provide information directly to the person or on the telephone. To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.

Maintain a cordial liaison with Doctors Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the hospital/clinic.

Book appointments and follow up appointments according to the patient request. Quote for products and services Attending Customer as they arrive at the cash counter. Provide customers with information on totals and ask if they would like to pay by card or cash.

Billing patients as per CosmeSurge price list and policies and ensuring all the services rendered to the patients are billed.

Ensuring the patient is billed as per the insurance card (copayment/uncovered services collected from patient) Process credit card and cash payments and provide customers with receipt and change.

Handle the cash and credit card transactions and make sure that the transactions are accurate. Responsible for all Cash related transaction handled by him / her. Responsible for handling cash and credit card payments effectively and efficiently. Ensure proper cleanness of the reception with an adequate supplies/stationary item. Ensure appointment schedules are adhered to with minimal or no waiting times.

Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.

Frequent inspection for the managing and cleanliness of the lobby reception concierge and hospital/clinic entrance.

Handle patient complaint in a timely manner takes notes and seeks superiors assistance if the complaint cannot be solved within the department.

To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need. Update the shift checklist and make sure that all the tasks are completed. Follow up on all the pending cancellations of registrations. Be updated about the accepted insurance cards in the hospital/clinic. Adhere to the clinic/hospitals vision mission and core values. Adhere to the clinic/hospitals telephone standards. Perform duties such as straightening magazines to maintain lobby or reception area. Knowledge principles and processes for providing customer and personal services.

This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information records and reports.

Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions. Communicates the mission ethics and goals as well as the focus statement of the department.

Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented.

Guide and mentor junior and new staff. Encourage multidisciplinary teamwork. Implement CosmeSurge policies & procedures. Apply oneself to the job continually upgrade oneself and embrace the CosmeSurge core values.

Care for their own and their colleagues health safety and wellbeing and awareness and contribution to the environment Act as translator if needed.

Performs any other job assigned by the reporting Supervisor/ManagerAny bachelors degree preferred Minimum 12 year in a similar organization Excellent Customer Service skill Excellent communication skills both written and verbal Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team Adequate knowledge of computer applications (i.e. work excel etc.) Deal with complaints in professional manner Excellent interpersonal skills Highly analytic skills Maintain good appearance and proper demeanor at work. Safety conscious motivated able to manage pressure takes initiative.

Displays integrity and honesty Is service oriented and customer focused Fluent in English & Arabic (preferable)This job has been sourced from an external job board.

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