Client Service Associate

2 weeks ago


Ajman, Ajman, United Arab Emirates MUMKEN HUMAN RESOURCES CONSULTANCIES Full time

Responsibilities:

  • Ensuring a positive and professional client service experience.
  • Directing client complaints or complex queries to relevant departments in a timely manner.
  • Providing clients with technical assistance on products and services.
  • Expediting serious issues to management toward prompt resolution.
  • Building positive client relations by checking in regularly and following up on active processes.
  • Maintaining client records and documenting processes.
  • Identifying potential client services concerns and facilitating proactive intervention steps.
  • Keeping track of new products on offer, as well as emerging trends in client services.
  • Recommending product improvements based on client services feedback.

Requirements:

  • High school diploma or GED.
  • Certification in customer relations, customer services, or similar would be advantageous.
  • 23 years of experience in client services, sales, or a similar role.
  • Proficiency in CRM software, such as ZOHO and HubSpot.
  • Exceptional ability in providing professional, efficient, and friendly client services.
  • Ability to coordinate with other departments on clientrelated matters.
  • Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
  • Willingness and the ability to travel to client locations, when required.
  • Ability to keep updated on new developments in the field of client services.
  • Excellent interpersonal and recordkeeping skills.
  • Courier Experience you be selected as priority.

Salary:
AED1, AED2,000.00 per month

Application Question(s):

  • Do you have Experience in Courier / Delivery services?
- will be able to work in Ajman?

  • You can Speak Hind, English fluently Arabic will Advantage?
  • This job we require Female, Are you?
Application Deadline: 11/02/2023

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