Guest Journey Supervisor

2 weeks ago


Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

Job Description

  • To anticipate all guest needs and handle all guest inquiries
  • To oversee the effective day to day operation at the Bell service desk.
  • To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
  • To handle the concierge emails
  • To ensure lobby area is clean and tidy at all times.
  • To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
  • Assist guests with the luggage and provide a luggage storage service for guest.
  • To coordinate delivery of messages and other items to the guest room
  • To assist guests who require special attention.
  • To provide team member coaching and counselling, support and guidance as required.
  • To arrange the shift schedule and maintain effective rostering for all members of the Bell Attendant and Driver team, as well as arranging manpower to ensure the day to day operation is smooth.
  • Complete all other shift duties as outlined on shift checklist.
  • To ensure that the transportation arrangements of the hotel work perfectly, including the coordination of taxi's, private vehicles, limousines and other vehicles.
  • Assist all other areas of the hotel when required.
  • To drive buggies carefully and be a role model driver for other team members
  • To monitor and maintain the FO buggy fleet. To report any damages and issues to the Duty Manager or Assistant Front Office Manager
  • To order guest supplies through the hotel's inventory system

Qualifications

  • High School diploma
  • Previous experience in same position for at least 1 year.
  • Luxury hotel experience is a must
  • Passion for excellent service
  • Excellent team player and great communication skills

#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job Description To anticipate all guest needs and handle all guest inquiriesTo oversee the effective day to day operation at the Bell service desk.To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.To...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    JobDescriptionTo anticipate all guest needs andhandle all guest inquiriesTo oversee theeffective day to day operation at the Bell servicedesk.To have complete knowledge of the hotelproducts and services, including room types, rates, relativefeatures and facilities, food and beverage outlets and promotions,spa and health club, and other properties.Tohandle...


  • Dubai, Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full time

    What you'll doYou'll love what you do and take pride in delighting our guests: You will work with the Guest Experience team in driving continuous improvement of our Guest experience, enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals.You will...


  • Dubai, Dubai, United Arab Emirates InterContinental Full time

    Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG)InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Guest Relations Supervisor Jobs In Dubai United Arab Emirates 2023 | AccorFor More Top Organization Jobs: Click HereReliable and engaging. As a Guest Relations Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure, and ensure...

  • Laundry Supervisor

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Holiday Inn Full time

    LAUNDRY SUPERVISORABOUT USTravel is a journey. At Holiday Inn, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are...


  • Dubai, Dubai, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...


  • Dubai, Dubai, United Arab Emirates Holiday Inn Full time

    Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been...


  • Dubai, Dubai, United Arab Emirates NH Collection Full time

    Company DescriptionNH Collection Dubai The Palm: Eclectic Elegance on Palm JumeirahFeel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall and the largest fountain in the world, the captivating Palm Fountain at The Pointe.Our new property is...

  • Security Supervisor @

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Holiday Inn Full time

    Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been...


  • Dubai, Dubai, United Arab Emirates Anantara Full time

    Company Location: Anantara The Palm Dubai ResortCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities,...


  • Dubai, Dubai, United Arab Emirates LEVA HOTEL Full time

    At Leva we provide careers and not jobs. Opportunity to develop your talent and grow within our brands around the globe. Ready to join vibrant, funky and trendy hotel brand, we are in search for creative and passionate individuals with flair for housekeeping.To provide great guest experience and exceptional service, we need people with passion, talent and...

  • F&B Supervisor

    2 weeks ago


    Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time

    F&B Supervisor| IHG Hotels & Resorts DubaiWith a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun,...


  • Dubai, Dubai, United Arab Emirates SWISSOTEL Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Culture Village Dubai, Jaddaf Waterfront, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...


  • Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Company Description "Why work for Accor?"**We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Aloft Palm Jumeirah, East Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room...

  • Guest Service Officer

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Ascott Full time

    About UsWhen you build a career at Ascott, we want to bring out the best in you. Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.Across a variety of...


  • Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Additional Information Aloft Palm JumeirahJob Number Job Category Rooms & Guest Services OperationsLocation Aloft Palm Jumeirah, East Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment,...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey.You are committed to taking care of the guests from the moment they arrive through to their departureWhat is in it for you:Work with a diverse group of HeartistsBe a part of Accor prestigious teamStart your career with us and advance...