Front Office Supervisor
2 weeks ago
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Thoroughly understand and adheres to proper credit, check
- Understands room status and room status tracking.
- Must be salesminded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early checkins, special requests, and day use rooms.
- Process guest checkouts.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, etc
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Advise guest of any messages, mail, faxes, etc. received for them.
- Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
- Communicate services and amenities of the hotel to guests.
- Obtain proper identification for taxexempt guests and attach the form to registration card.
- Reports any unusual occurrences or requests to the manager or assistant manager.
Qualifications
- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field
- Hotel Experience in similar position in UAE
- Ability to demonstrate working with and engaging teams from different cultures
- Strong verbal and written communication skills.
Job Types:
Full-time, Permanent
Salary:
AED1, AED2,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or willing to relocate with an employerprovided relocation package (preferred)
Willingness to travel:
- 25% (preferred)
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