Real Time Analyst for Makati

1 week ago


Dubai, Dubai, United Arab Emirates Concentrix Full time
About the job

Roles & Responsibilities:

  • Acts as a Subject Matter Expert (SME) for RTA function.
  • Effectively manage intraday of multiple accounts on different systems and platforms plus providing RCA and recommendation on operational performance.
  • Proactively provides BCP related updates and task such as weather, traffic, earthquake, socio political events, etc., that may impact delivery.
  • Works collaboratively with CoBRA Automation team on project support, data gathering, report call-outs, validation and other task needed.
  • Assist on NICE IEX webex session for troubleshooting and other system issue discussion with IT.
  • Delivery of all designated reporting activities as detailed by Service Menu to agreed timescales and quality both internally and externally.
  • Ability to communicate with all levels of internal/external client on a professional level.
  • Ability to extract, manipulate and present data from WFM application/manual platform and utilize its full functionality.
  • Ability to communicate with all levels of internal management & analysts, client and CNX Operations on a professional level.

Qualifications:

  • Intermediate to proficient MS Excel skills - knows Pivot & Vlookup
  • 1-2 years BPO experience, RTA/Workforce experience is a plus
  • Has background or strong knowledge with Workforce Management
  • Must be willing to work onsite in Makati- Ayala North Exchange site
  • Can start ASAP


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