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Senior Technical Project Manager
1 week ago
Senior Technical Project Manager | SkyHive DubaiRecognized as a top AI innovation by Forbes, a Gartner Cool Vendor in HCM, and a World Economic Forum Technology Pioneer, SkyHive is cognifying the world's labor economy and fundamentally changing how we work, learn, and live.
Senior Technical Project Manager | SkyHive Dubai | Apply NowResponsible for the on-time project delivery of SaaS products to SkyHive's clients globally.
Accountable to excellence in customer success, service and delivery as measured through Customer Net Promoter Score.Develop and manage project plans, coordinate timelines, tasks, and development efforts with the internal engineering and solutions teams to meet project implementation timelines and budgets.
Work with internal/external customer teams to assess and mitigate business and implementation risk, including identifying and proactively managing issues, establishing regular project meetings with clients, project communication, status updates, and reporting.
Collaborating with Solution Engineers to scope out integration requirements for implementations of SkyHive SaaS products (i.e:
ATS, LMS, and HCM systems).Work with the team to document implementation scope into customer Statements of Work, deliverables and milestones, budget, SLAs, maintenance, and support expectations.
Manage project scope, change management/scope changes, and manage customer expectations.
Analyze project execution risks, what is working well, what is not and apply learnings from previous projects, successes and failures and best practices.
Management of on-time delivery of product integrations and interfaces per the planned scope, including oversight of product enhancements and technical problem solving to enable successful implementation.
Working collaboratively with the Customer Success Manager, be responsible for reporting on the health of your customer(s)' implementation, satisfaction, and relationship as a key part of the customer's overall success measures.
Demonstrate a deep functional and technical understanding of SkyHive's products.Manage complex implementations and identify ways to improve user experience on the platform, as well as methods to improving operational workflows and scale product delivery across SkyHive's customer base.
Comfortable working with ambiguity and managing the expectations of our cross-functional partners.Demonstrate a proven ability to work in a fast-paced, dynamic, and entrepreneurial environment and deliver results on time.
Working collaboratively with the Customer Value team, guide the customer on SkyHive's best practice recommendations, to ensure their successful transition to a skills-based organization.
Don't miss out on this exciting opportunity – apply now at#J-18808-Ljbffr
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