![Emaar Properties](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent lifestyle
2 weeks ago
- '" Mohamed Alabbar
ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences.
As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas.
The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa.
Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai.ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience.
Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.
WHAT YOU WILL NEED TO SUCCEED
Â- Genuine service personality, with high EQ.
Â- Minimum 4 years' experience in Hospitality industry.
Â- Minimum 2 years' experience in a Supervisory role / similar experience in a 5 star hospitality industry.
Â- Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
Â- Conduct all operational tasks in Front Office while living up to service standards and procedures.
Â- Go the extra (s)mile where you can.
Â- Prevent complaints and ensure adequate service recovery where needed.
Â- Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.
Â- Put Customer First
Â- Drive for Results
Â- Learning
Â- Resilience
Â- Adaptability
At Emaar, our DNA lays the foundation for everything we do.
It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make.
In short, it is the essence of who we are and how we communicate.Customer Focus
Customers are our number one priority.
We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership MindsetNo detail is too small, no challenge is too big and no ambition is too great.
We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast PacedSpeed is everything in business.
We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and TenacityOur people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo.
We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
-
Guest Experience Agent
2 weeks ago
United Arab Emirates Holiday Inn Full timeGUEST EXPERIENCE AGENTABOUT USTravel is a journey. At Holiday Inn, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles...
-
Membership Associate
2 weeks ago
United Arab Emirates THE BRIDGE | Lifestyle Hub Full timePLEASE READ THE APPLICATION INSTRUCTIONS CAREFULLY - SUBMISSIONS WITHOUT CV AND COVER LETTER WILL NOT BE ASSESSEDJOIN USThe Bridge is a new space for authentic fitness, culture, and wellness. A lifestyle destination that uniquely combines the essence of what inspires us to build our best selves.- _________________________________________BE A VALUABLE AGENT...
-
Guest Engagement Agent
2 weeks ago
United Arab Emirates Damac Properties Full timeTo create a unique point of contact for our stars, prior, during and after their stay. Ensure that all preferences and requests are anticipated and met. Offer undivided attention to all stars visiting Paramount Hotel Midtown and build lasting relationships by following our core values.Duties and Responsibilities Comprehensive knowledge of the Hotel,...
-
Guest Experience Agent
2 weeks ago
United Arab Emirates InterContinental Full timeAbout usAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...
-
Role in Guest Services, Sky View
2 weeks ago
United Arab Emirates Emaar Properties Full time"Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent." - Mohamed AlabbarABOUT THE COMPANYEmaar Properties is one of the world's most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and...
-
Reservations Agent
2 weeks ago
United Arab Emirates InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
-
Guest Experience Agent at Voco Dubai The Palm
2 weeks ago
United Arab Emirates voco Full timeAbout usWelcome to voco, IHG's new upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy...
-
Service Agent
2 weeks ago
United Arab Emirates Damac Properties Full timeFunctional Accountabilities: Serve and clear food and beverage items in an unobtrusive and professional manner Carry trays and set up trolleys with linen, china, glass and silver Provides handson support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests Ensures that...
-
On Location Services Agent
2 weeks ago
United Arab Emirates Damac Properties Full timeResponsible for ensuring all luggage, letters, guest belongs are delivered to guests and guest suites in a professional, efficient and timely manner, adhering to LQA and security guidelines.Functional Accountabilities Comprehensive knowledge of the Hotel, including all departments, services and outlets Managing of guest luggage storage Ensure to be present...
-
United Arab Emirates InterContinental Full timeOur reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We're searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.A little taste of your day-to-day: Every day is different, but you'll mostly be:Serving as the main point...
-
Service Hub Agent
2 weeks ago
United Arab Emirates Damac Properties Full timeResponsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standardsDuties and Responsibilities Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai Knows all the operation hours of all outlets and facilities as well...
-
Service Hub Agent
2 weeks ago
United Arab Emirates Damac Properties Full time**Functional Accountabilities Comprehensive knowledge of the Hotel, including all departments, services and outlets Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike To...
-
Concierge Agent at Crowne Plaza Dubai Marina
2 weeks ago
United Arab Emirates Crowne Plaza Hotels & Resorts Full timeCrowne Plaza Dubai Marina is a perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.With 273...
-
Customer Service Agents
2 weeks ago
United Arab Emirates TASC Outsourcing Full time-الإمارات العربية المتحدةMar 17, 2023AED AED 5500ContractFull timeOur client is a Leading Financial Technology Solution Company. They are now looking for an Customer Service Agent to join them.Roles & Responsibilities: Answering customer calls, listening to their concerns and solving problems. Must be calm under pressure. Must to...
-
Role in Marina Services, Creek Marina Yacht Club
2 weeks ago
United Arab Emirates Emaar Properties Full timeABOUT THE COMPANYEmaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and...
-
Junior Membership Associate
2 weeks ago
United Arab Emirates THE BRIDGE | Lifestyle Hub Full time| Reports directly to the Membership Sales & Guest Relations Manager and Membership Associate Supervisors. The Junior Membership Associate is primarily responsible for building genuine, long-lasting relationships with Members and is fundamentally focused on making a real impact on people's lives.Identifies, recommends, and truly believes in our offerings....
-
Digital Customer Service Agent
2 weeks ago
United Arab Emirates TASC Outsourcing Full time-الإمارات العربية المتحدةFeb 13, 2023AED AED 8500ContractFull timeOur client is in the Automobile Industry. They are now looking for a Digital Customer Service Agent to join them.Roles & Responsibilities Making outbound calls to customers based on Hot Leads received for specific brands. Narrow down customer requirements with offerings....
-
Guest Relations Officer
2 weeks ago
United Arab Emirates Skyline HR International Full timeKey Responsibilities:Welcome guests upon arrival and assist with check-in and check-out proceduresRespond to guest inquiries and requests promptly and professionallyProvide guests with information about the hotel and local attractionsEnsure guest satisfaction by resolving complaints and problems effectivelyMonitor guest feedback and make necessary changes to...
-
Club Intercontinental Agent
2 weeks ago
United Arab Emirates InterContinental Full timeDo you see yourself as a Club InterContinental Agent (F&B) for InterContinental Hotel Dubai Festival City?As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs....
-
Front Office Agent at Abu Dhabi
2 weeks ago
United Arab Emirates Holiday Inn Full timeAbout UsTravel is a journey. At Holiday Inn, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We...