Team Leader

1 week ago


Dubai, Dubai, United Arab Emirates Piccoli Kids Play Area Full time

Operations and Strategic Planning

  • Ensure that the Centre is running in full compliance with mandated rules and regulations
    • Assist the Centre Manager with the running of the daily team briefs and follow-up
  • Have full knowledge and experience across every division within the Centre and lead the Play Mates by example, providing all required support and help
  • Effective upselling on all products and services
    • Ensure that knowledge of all mandated rules and regulations is up to date
  • Ensure that all SOPs are continually adhered to policies and procedures
    • Able to perform all the policies and perform front and back functions including opening and closing procedures of the Centre
  • Ensure all daily checklist/handover checklists are completed
  • Ensure that daily risk assessments are undertaken when required.
  • Oversee the collation of customer feedback forms/reports
  • Assist with the satisfactory resolution of any customer concerns or complaints
  • Provide input for initiatives to promote Company growth
  • Assist with the procurement processes and coordinate material and resources allocation

JOB DESCRIPTION

  • Manage department inventories and regular stock takes and ensure that inventory records are accurately maintained
  • Assist with the management and development of relationships/agreements with external partners/vendors
  • In line with Company Policies and Procedures, assist with the control, issue, and monitoring of all cash handling
  • Assist with government and official body visits/inspections

Talent Management

  • Working with the Centre Manager, plan and monitor the day-to-day running of the Centre
  • Prepare and maintain time attendance records of playmate and submit payroll report for approval from the Centre Manager
  • Working with the Centre Manager, assist in the development and implementation of training and development program initiatives
  • Actively support and promote the business objectives, Company policies, and procedures
  • Ensure compliance with all Quality, Health and Safety and Environmental (QHSE)
    • Oversee customer support processes and procedures, ensuring that high levels of customer service and satisfaction are adhered to General Tasks
  • Perform any other duties and responsibilities as designated by the Centre Manager.

5. Communication & Working Relationships: Internal: Deputy Manager/Centre Manager/ Operations Manager/ HR /Finance/ Administration/ All Centre Personnel External: Clients/ Vendors/ Government Authorities

6. Qualifications, Experience & Skills: Minimum Qualifications:

  • High school /College degree
  • First Aid
  • Fire Marshall training, desirable

Minimum Experience:
• 3 + years experience within the leisure and hospitality sector, but ideally gained within childcare and or family entertainment
• Face painting, Balloon bending, art, clown shows, magic shows, and party hosting operations are desirable on commencement of employment.

7. Competencies

  • Ability to supervise and motivate team
  • Excellent English language skills, both written and oral. Arabic is a plus
  • Ability to participate in and facilitate group meetings
  • Flexibility
    • Problem Solving
  • Ability to communicate effectively at all levels of the Company and with Clients
  • Commitment to quality
  • High levels of initiative
  • Ability to multi-task

Team Player

Proactive

Job Types: Full-time, Permanent

Pay: AED3, AED3,200.00 per month


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