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Computer Science
3 weeks ago
CoreResponsibilities
Actively sell/cross-sell asset and liability products to new andexistingcustomers
Prepare, assess and recommend loan product applications andmaintenance requests and forward for approval to ConsumerProcessingUnit
Receive and process customer requests ( account opening, NBADonline requests, returned cheque delivery,)
Encourage customers to build their balances with the bank in orderto migrate to higher customerprograms
Generate leads for Elite and Elite Gold programs by referringeligible and potential customers to Elite lounges andcentres
Educate Classic and Advantage customers about automated channelsincluding ATM, call centre and NBAD online and promote theirmigration to thesechannels
Attract new customers to branch through personal relations andexisting customerreferrals
Respond to call center regarding customer inquiriesforwarded
Meet individual salestargets
Participate in and potentially lead daily retail sales teammeetings
Online & Mobile Banking: - Achieves monthly target toonboard customers to Online/Mobile application by activelyencouraging all customers to use alternative channels such asATM/CDM/Mobile/Online banking to reduce traffic in branch as wellas call center calls & carryout online demonstration andassist with mobile app demo and customerdownload
NPS: - Ensure assigned NPS target is achieved by representing FABvalues and following customer obsessed methodology to ensure highlevel of customer experience at all times with zero customer
Interaction with colleagues/ internal stakeholders and ensurecompletion of Mandatorytrainings
Requirements
Qualifications
High Schoolgraduated
2 years relevant experience in banking
Familiarity with bank products, customer experience and relatedpolicies andprocedures
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