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Manager - Operations Management
2 weeks ago
Overview:
The Manager - Operations Management will manage a team of highly skilled professionals providing guidance, mentoring, and support to ensure efficient and effective service delivery.
Responsibilities:
Key responsibilities:
- Responsible for Delivering large scale O&M project on Cloud
- Responsible for Resource Management
- P&L of the Projects
- Ensure Contractual Deliverables are met at all time
- Coordinate with the Service Solution Responsible person to help prepare a deliverable solution with achievable targets
- Audit team performance and prepare improvement plans as and when needed
- Ensure that all deliverables are met as per contractual obligation
- Coordinate with Customer Management level
- Coordinate with other department leaders for smooth delivery
- Evaluate vendor performance and coordinate with VMO to provide feedback
- Develop and maintain relationships with the Executive community
- Act as an ambassador and spokesperson for Delivery and Services
- Work with cross functional departments (including Delivery and Service business partners) to act as an interface for Executive interactions
- Use best judgment to determine the most appropriate actions needed to satisfy customer in a given scenario
- Communicate with key customers regularly (onsite or remote) to ensure that users can run services on the cloud properly and stably and improve user experience.
Qualifications:
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Approximately 15 years of overall experience in IT Operations including 6+ years of proven experience in a senior leadership role in IT Operations
- Knowledge of IT governance frameworks, compliance requirements, and regulatory standards
- Knowledge of Security Frameworks and Standards
- Ability to work with Management Community
- Excellent problemsolving and troubleshooting skills
- Strong communication and collaboration skills to work effectively with crossfunctional teams.
- Certifications required by the position: ITIL, PMP etc. is advantage
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