Digital Account Director

2 weeks ago


Dubai, Dubai, United Arab Emirates CreITive Full time
We are looking for an experienced Digital Account Director to join our team.

As a Digital Account Director at Creitive, your main responsibility will be to act as a bridge between our clients and our multi-disciplinary teams.

You will work closely with our clients to navigate them through the process of discovering business problems, understanding their customer needs, capturing new opportunities by conceptualizing digital products, and building strong business cases around them to secure the budget and further growth.

You will work even closer with our team to make sure we always deliver relevant solutions and stay true to our high quality standards.

Your role will be extremely important for customers success, satisfaction and, ultimately, loyalty, that will be one of your primary KPIs.


Requirements:

6-8 years of experience in client services organisation, on accounts within a top tier agency or consulting firm6-8 years of experience in a digital industry, more specifically in designing and developing innovative & transformative digital solutions4-6 years of experience in managing multi-disciplinary teamsIn-depth knowledge of business strategy - product, positioning, pricing, distribution, promotion, market, risk, etc.

Extraordinary communication skills and ability to facilitate and lead conversations with senior stakeholdersAbility to build a team, mentor and effectively manage through proactively addressing performance issues and taking appropriate actionMust have strong presentation skills, with the ability to conceive, prepare, author and give key presentations to clients and large numbers of people, as well as manage question-and-answer sessionsDeep understanding of team utilisation and project allocation, and their relationship to overall client profitability Must have a strong experience in facilitating design thinking workshops and ability to independently design and facilitate workshopsResponsibilities: Manage client relationships and success of our engagements measured in client's ROI, satisfaction, and loyalty.

Facilitate strategic engagements to navigate our clients in solving their business problems using innovative digital solutionsEstablish KPIs for each client and measure progressDesign and facilitate strategic workshops using design thinking approachSolicit gathered information and facilitate its transfer consistently and correctly across the various project communication channelsProactively and strategically work on creating new opportunities for business growth with existing and new clientsSupport new business and sales activities Leverage collected knowledge and insights from the market to work with our management team in designing new offerings and capturing new market opportunitiesWork in conjunction with Finance to effectively manage account profitability by negotiating statements of work, ensuring work is delivered on budget, and invoicing clients according to the proper terms in a timely and accurate mannerManage and negotiate contractsContribute to internal communications and PR by ensuring work is summarised, case studies are developed and celebrated throughout CreitiveKeep abreast with new trends in digital transformation and innovationWhat can you expect:
Projects with Fortune 500 companies Fast growth Flexible working time & locationSmall, multinational, multidisciplinary team of digital enthusiasts Office in Dubai Media CityHealth insurance
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