Remote Engineer

1 week ago


Dubai, Dubai, United Arab Emirates NTT Ltd Full time

Knowledge, Skills, and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Excellent problem-solving skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
  • Ability to empathize and work with customers in real-time to resolve issues
  • Basic Understanding of Microsoft Cloud-related solutions. (Azure, Microsoft 365, and EMS Intune/AIP)
  • A strong grounding in all areas of Infrastructure Technology
  • Strong understanding of Windows10, Microsoft office, and general system administration.

Academic Qualifications and Certifications:

  • Degree or relevant qualification in IT/Computing or equivalent
  • Microsoft Certification (Azure, MCSA, MCSE)
  • Certifications of the following vendor technologies are highly preferred: Cisco
  • Preferred additional certifications in Microsoft, Linux, Cisco.

Required Experience:

  • Previous work experience as a Technical Support Engineer (or similar role) will be advantageous
  • Some hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Familiarity with remote desktop applications and service desk software


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