Customer Service Spare Parts Coordinator
1 week ago
- Operational assistance to the Head of Customer Service and Sales Team
- Organisation and control of service contracts
- Handling of service requests
- Arranging of service attendances
- Coordinate training for Customer Service staff with Head of Customer Service
- Coordination of local spare parts stock in co-ordination with Head of Customer Service
- Chase customers for payments in co-ordination with Head of Customer Service
- Assure technical support to customers, engineers, the service stations and the sales department
- Pro-active approach of services and customers support
- Issuing and checking of stage invoices
- Planning of engineer pool
- Preparation of project specific documentation such as method statements, risk analyses etc.
- Monitoring of debitors accounts and active collection of outstanding invoices together with accounts department.
- Journal duty at weekends and bank holidays
- Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM's, emails, etc.
- Support of commissioning jobs in the area of the service station
- Operational assistance to the Head of Customer Service and Sales Team
- Organisation and control of service contracts
- Handling of service requests
- Arranging of service attendances
- Coordinate training for Customer Service staff with Head of Customer Service
- Coordination of local spare parts stock in co-ordination with Head of Customer Service
- Improve customer relationship in co-ordination with Head of Customer Service
- Chase customers for payments in co-ordination with Head of Customer Service
- Assure technical support to customers, engineers, the service stations and the sales department
- Pro-active approach of services and customers support
- Issuing and checking of stage invoices
- Planning of engineer pool
- Preparation of project specific documentation such as method statements, risk analyses etc.
- Monitoring of debitors accounts and active collection of outstanding invoices together with accounts department
- Journal duty at weekends and bank holidays
- Checking and follow up of work reports
- Checking and signing of hour reports
- Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM's, emails, etc.
- Support of commissioning jobs in the area of the service station
- Assist Head of Customer Service with HR Planning
- Working according to rules with internal software
Our Offer
- Ability to multi-task while completing work in a competent and professional manner
- Excellent communication skills (English written and spoken)
- German language skills would be a great advantage
- Good knowledge in MS-Office
- Team Player
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