Courrier and Logistics Supervisor
2 weeks ago
Staff Management
Supervision:
Directly supervise and manage a team of couriers and support staff.
Training:
Provide training to new couriers on company policies, delivery procedures, and customer service standards.
Scheduling:
Create and manage work schedules for couriers to ensure adequate coverage for delivery routes.
Route Planning and Optimization
Efficient Routing:
Plan and optimize delivery routes to ensure timely and cost-effective delivery of packages.
Traffic Monitoring:
Keep track of traffic conditions and make adjustments to routes as needed to avoid delays.
Vehicle Management
Fleet Maintenance:
Coordinate with the maintenance department to ensure that all delivery vehicles are properly maintained and serviced.
Inventory Control:
Oversee the tracking and maintenance of courier vehicles, ensuring they are adequately stocked with necessary supplies.
Performance Monitoring
Metrics Tracking:
Monitor key performance indicators (KPIs) such as delivery times, package accuracy, and customer satisfaction.
Quality Control:
Implement and enforce quality control measures to maintain high delivery standards.
Customer Service
Issue Resolution:
Address and resolve customer complaints or issues related to deliveries.
Communication:
Maintain open communication with customers and address inquiries or concerns promptly.
Compliance and Safety
Regulatory Compliance:
Ensure that all deliveries comply with local and federal regulations.
Safety Standards:
Implement and enforce safety protocols for both drivers and packages.
Technology Utilization
Tracking Systems:
Utilize tracking systems to monitor the status of deliveries in real-time.
Technology Upkeep:
Stay informed about and implement new technologies that can improve efficiency and customer service.
Reporting
Data Analysis:
Analyze data on delivery performance and use it to make informed decisions and improvements.
Reporting:
Generate regular reports for management on key performance metrics and any issues that may arise.
Budget Management
Cost Control:
Monitor and control costs associated with the courier operations, including fuel expenses, vehicle maintenance, and personnel costs.
Emergency Response
Contingency Planning:
Develop and implement contingency plans for unexpected events that may disrupt delivery operations.
Emergency Response:
Coordinate responses to unforeseen circumstances such as accidents, traffic delays, or adverse weather conditions.
Application Question(s):
- Do you have a drivers license?
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