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Customer Care – Team Lead II – Level Shoes Jobs in Dubai
1 week ago
For More Top Organization Jobs Click HereDescription:A Customer Care Team Leader is directly responsible setting the standards for their team in customer experience, and drive their teams performance across multiple KPIs including but not limited too customer satisfaction, speed of service, resolution of escalations etc
Job Responsibilities:
Ensure your team delivers an outstanding customer experience to every customer contact via any offered communication channel (phone, email , Social Media etc...)Identify ways to be creative and personalise the experience of every customer, whenever possible – especially for our VIP customers.
Liase with the brand teams on priorities, both operational as well as continuous improvementsUse all CRM and E-commerce systems confidently and use to accurately add notes to orders and cases for all incoming and outgoing contacts.
Communicate company policy to customers as necessary and observe at all times.Ensure to keep client confidentiality and company policies for data protection and security at all times.
Job Requirements:
Previous E-commerce experience, preferably in a luxury retail environmentExperience managing a team in customer services environmentStrong written, verbal and presentation skillsAble to demonstrate a high level of technical ability and must show an affinity with the luxury consumerCustomer Centric Approach
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Dubai, Dubai, United Arab Emirates Chalhoub Group Full timeINSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...
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Dubai, Dubai, United Arab Emirates Chalhoub Group Full timeCustomer Care&Team Lead Jobs In Dubai UAE 2023 | Chalhoub GroupFor More Top Organization Jobs Click HereDescription:For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of...
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