Solution Architect

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al Rostamani Communications LLC Full time

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers.

We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed.

Today, the Al Rostamani Group has come a long way since its birth in 1957.

Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community.

We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services.

Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.


Al Rostamani Communications is a leading IT & Telecommunication Solutions Provider and Systems Integrator, offering Innovative, Integrated Technology Solutions and Professional Services to customers in UAE and other GCC countries.


Job Purpose:


This role is responsible to build awareness of the company's existing product line on IT Security by working closely with ARC's clients to determine how ARC can best serve their unique requirements.

He would be also responsible to work closely with ARC clientele to design and determine new solutions in the IT Security domain and partner with vendors that would fulfil the requirements.


Responsibilities:

  • Perform customer requirements analysis to understand customer's business and technical problems in order to plan and design enterprise IT security solutions through customer visits or facetoface meetings and discussions
  • Develop new customers through awareness, personal contacts, news items, new construction, mailings, daily calls, and followup. Promote upgrades and additions with existing customers
  • Design and present security solution recommendations to customers
  • Convert prospects to customers through marketing, selling skills, and technical support
  • Complete contracts, order forms, job scopes, diagrams, and specifications. Submit paperwork to sales support staff to initiate installation
  • Reports into Solutions Manager/Head of Solutions of activity and progress by submitting prospect lists, presales goals, and other relevant reports
  • Maintain professional and technical knowledge by attending educational workshops, reviewing security publications establishing personal networks, and participating in professional societies
  • Work closely with vendors, partners and customers as well as the professional services and sales teams to design and package security solutions
  • Present tailored solutions to satisfy the customer needs
  • Work with Sales Managers/Client Managers to provide product, business and technical knowledge in support of Pre-Sales activities
  • Establish oneself as the IT Security Expert for all aspects of product and services for your department
  • Monitor, evaluate, and report on the competitive environment and take necessary actions
  • Where relevant, identify key revenue generating opportunities for other product lines of ARC for the benefit of the company
  • Support the Sales Managers in clarifying technical issues with clients in order to renew the Annual Maintenance Support contracts on time
  • Update all parties on progress on a regular and pre agreed project basis
  • Write technical requirement specifications which meet customer requirements and translate these accurately to the Sales team/delivery team/success management team in the company for quotation, component ordering and successful delivery mechanism
  • Develop and maintain a product proficiency and competency level by attending mandatory training classes and successfully completing required levels of competency
  • Ensure clear adherence to a technical Pre-Sales qualification process to ensure correct leveling and placement of opportunity leading to accurate quotation and excellent customer experience
  • Adheres to all company policies, procedures, and business ethics codes and ensures that they are implemented professionally
  • Liaise with Product Managers to understand details of product direction and communicate information back to customers and to the team
  • Stay abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems
  • Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.
  • Responsible for preparing for meetings and tailoring communications to address business needs of potential clients
  • Maintains contact with all clients in the market area to ensure high levels of client satisfaction
  • Demonstrates ability to interact and cooperate with all company employees
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