APM Support Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates DP World Full time

Responsibilities:

  • Utilize and operate the DP World CAFM & Helpdesk system.
  • Receive calls and determine, category, type, and response.
  • Enter the details of the request on the CAFM system or SharePoint.
  • Advise the caller of when to expect a first line of response.
  • Allocate/assign the request to the designated Resource or Service Provider (SP) or Contractor and inform other concerned parties as appropriate.
  • Be aware of multiple calls regarding the same issue and advise the requestor accordingly.
  • In the event of a further untimely delay, escalate to concerned parties and inform the caller.
  • If required, closely monitor the progress of all jobs until closed and verify that the Resource or SP has closed with sufficient information on work performed.
  • Monitor BMS, EMC and other monitoring systems utilized by APM Department.
  • Monitor email requests and respond accordingly.
  • Support in CAFM and other technology related activities.
  • Support in data management tasks and other tasks given by Management.


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