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APM Support Specialist
2 weeks ago
Responsibilities:
- Utilize and operate the DP World CAFM & Helpdesk system.
- Receive calls and determine, category, type, and response.
- Enter the details of the request on the CAFM system or SharePoint.
- Advise the caller of when to expect a first line of response.
- Allocate/assign the request to the designated Resource or Service Provider (SP) or Contractor and inform other concerned parties as appropriate.
- Be aware of multiple calls regarding the same issue and advise the requestor accordingly.
- In the event of a further untimely delay, escalate to concerned parties and inform the caller.
- If required, closely monitor the progress of all jobs until closed and verify that the Resource or SP has closed with sufficient information on work performed.
- Monitor BMS, EMC and other monitoring systems utilized by APM Department.
- Monitor email requests and respond accordingly.
- Support in CAFM and other technology related activities.
- Support in data management tasks and other tasks given by Management.
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