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Automotive Service Advisor
1 week ago
Essential Duties
Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer.
Handles customer complaints. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service. Handles telephone inquiries regarding appointments and work in process. Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Salary:
From AED2,000.00 per month
Ability to commute/relocate:
- Ras Al Khor: Reliably commute or planning to relocate before starting work (required)
Education:
- Diploma (preferred)
Experience:
Service Advisor: 2 years (preferred)
Language:
- English, Hindi, (preferred)
License/Certification:
- Driving License (preferred)
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