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Sales Executive – Marriott Hotel Downtown – Abu Dhabi
3 months ago
Job Number 19001CAJJob Category Sales and MarketingLocation Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin SaeedStreet| Abu Dhabi| United Arab Emirates| United Arab EmiratesBrand Marriott Hotels Resorts /JW MarriottSchedule Full-timePosition Type Non-Management/HourlyStart Your Journey With UsMarriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International's flagship brand with more than500 global locations| is advancing the art of hosting so that our guests cantravel brilliantly.
As a host with Marriott Hotels| you will help keep thispromise by delivering premium choices| sophisticated style| and well-crafteddetails. With your skills and imagination| together we will innovate andreinvent the future of travel.JOB SUMMARYResponsible for proactively soliciting and managing group| catering andtransient sales opportunities. Manages the hotel's segment sales effort.
Actively up-sells each business opportunity to maximize revenue opportunity.
Manages daily activities related to group and transient sales objectives.
Achieves personal and team related revenue goals. Ensures business is turnedover properly and in a timely fashion for proper service delivery. Responsiblefor driving customer loyalty by delivering service excellence throughout eachcustomer experience. Provides service to our customers in order to grow theaccount on behalf of the company.
SCOPE / BUSINESS CONTEXT
- A Full Time/Part Time position based at the Marriott Hotel & MarriottExecutive Apartments Downtown Abu Dhabi
CANDIDATE PROFILEExperience:
- At least 2 years of hospitality back groundSkills and Knowledge
- Strong Communication skills (verbal| listening| writing)
- An effective Team Player in a team based environment
- Effective time management skills.
- Innovative
- Pro-active and reliable
- Able to work alone and within a team
- Strong Presentation skillsEducation or Certification
- Excellent level of English is essential
- 2-year degree from an accredited university in Business Administration|Marketing| Hotel and Restaurant Management| or related major; 4 years'experience in the sales and marketing or related professional area.
- 4-year bachelor|s degree in Business Administration| Marketing| Hotel andRestaurant Management| or related major; 2 years' experience in the sales andmarketing or related professional area
Key Performance Areas:
Customer Service – Internal and ExternalBusiness ManagementPerformance ManagementPersonal EffectivenessSPECIFIC DUTIESThe following are specific responsibilities and contributions critical to thesuccessful performance of the position:Drives revenue from local accounts for the hotels the Sales Executiverepresents by proactively soliciting new business from small businessaccounts| sourcing new accounts| identifying new targets| and re-solicitingpast business leads.
CORE WORK ACTIVITIESManaging Sales Activities
- Solicits new business from assigned small business accounts| reader boards|and leads sent through internal referral mechanisms.
- Solicits potential new accounts or business opportunities by leveragingbusiness intelligence provided by Sales & Marketing Planning and Support orother third-party data sources in order to generate leads.
- Utilizes internal lead referral tools (e.g.| eProspecting Portal) to solicitnew business opportunities and contacts.
- Re-solicits non-deployed realized opportunities| including turndowns| lostopportunities| and actualized business when appropriate.
- Drives customer satisfaction through daily interactions (e.g.|solicitations| re-solicitations| account calls| new business calls| face toface activities| etc.).
- Conducts customer facing sales activities on behalf of the hotels inpartnership with Property Coordinator/Resource as appropriate. (e.g.| lunchand learns| social hours| company of the month activities| local industryevents| Convention and Visitors Bureau (CVB) Activities| etc).
- Conducts site inspections for customer accounts when appropriate.
- Maintains complete and up-to-date lead information on each account inSFAWeb|CI to verify accurate reporting and customer base information.
- Qualifies and maintains customer's long-term business potential and referscustomers to market| field| hotel or national sales office| as required.
- Verifies accurate and timely lead turnover to other Sales Channels.
- Manages outbound lead merchandising along with associated booking fee whenappropriate.
- Presents stakeholder hotel benefits and features based on customer needs.
- Understands and utilizes all business processes written in support of thesales organization.
- Utilizes negotiation skills and creative selling abilities to uncover newbusiness.
- Uses all information systems (e.g.| SFAWeb|CI| MRDW| MarRFP-SAPP to researchthe deployment and value of the accounts deemed important for stakeholderhotels.
- Understands the overall market (e.g.| competitors' strengths and weaknesses|economic trends| supply and demand etc.) in order to sell effectively againstthe competition.
- Communicates trends| opportunities| and market changes to appropriateparties| as needed.
- Leverages all available sales channels| (e.g.| | group andtransient intermediaries| field sales| worldwide reservation offices| etc.)|in an effort to optimize sales revenues.
- Understands and actively utilizes company marketing initiatives/incentivesto convert cold leads to warm leads.
- Tracks weekly activities and relationship to revenue and room nightproduction.
- Sets day-today priorities to complete assigned responsibilities
- Adjusts to significant variation in daily workload through independentprioritization.
- Shifts priorities as directed by supervisor or business needs.
Drives revenuefrom local accounts for the hotels the Sales Executive represents byproactively soliciting new business from small business accounts| sourcing newaccounts| identifying new targets| and re-soliciting past business leads.
- Reports to the area sales leaders to align on sales activities to generatebusiness for stakeholder properties in the market.
- Performs other duties as appropriate.
- Coordinates with out-of-market account leaders (e.g.| Global AccountExecutives| Senior Account Executives| and Account Executives) to coordinatein-market pull through of business in order to grow account share. (e.g.|visiting local offices| reviewing solicitation list of opportunities| readerboard research| etc.).
- Participates in community and hotel networking events (e.g.| Rotary Clubs| RISocial Hours| Chamber of Commerce| etc).
- Visits neighborhood target and local small business accounts and coordinatefollow up efforts.
- Coordinates with Area Sales Leader to understand needs and priorities ofstakeholder hotels to identify focus areas.
- Works collaboratively with the Sales Office| Area Sales and Enterprise Salesteams to establish coordinated sales efforts that are complementary| and notduplicative.
- Handles customer care issues and as necessary| refers them to theappropriate owner.
- Supports the company's service and relationship strategy| driving customerloyalty by delivering service excellence throughout each customer experience.
- Services customers in order to grow share of the account.
- Executes and supports the company's customer service standards.
- Increases local penetration of high potential accounts to optimize demandacross all brands and satisfy important property needs.
- Engages in property related events that support the development of existingand new accounts (e.g.| General Manager (GM) Reception| Concierge Levelhospitality| etc.).
- Partners with account leaders to pull through business from customeraccounts deployed outside the local market.
- Performs other duties| as assigned| to meet business needs.
OTHER
- Performs other duties as assigned by the leader to meet business needs.
- Carries responsibility for ensuring that all cash and key securityprocedures are adhered at all times as per the hotel policy
- Performs other related tasks as assigned by management.
- Complies with Marriott International Hotels Limited| Continental Officelocal policies and procedures and with hotel job aids
- Working hours as required to do your job but normally not less than 48 hoursper week
