Coordinator - Service
1 week ago
Key responsibilities:
- Coordinate and support day-to-day Service Centre operations efficiently.
- Register enquiries from the call centre and verify customer details in the ERP System NAV.
- Coordinate job orders with the technical team for timely completion.
- Support and address technical team queries promptly during on-site work.
- Ensure job orders payments are collected from customers and reported to the Service Centre Manager/Supervisor.
- Respond to and escalate customers' enquiries promptly.
- Act as helpdesk to assist Service Centre employees on HR and Admin matters.
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