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Last Mile Manager
1 week ago
1. Strategic Planning and Execution
- Develop and implement operational strategies aligned with the company's overall objectives.
- Analyze market trends and customer demands to identify growth opportunities.
- Collaborate with senior management to set performance goals and key performance indicators (KPIs).
- Monitor and assess the effectiveness of operational processes and make necessary adjustments.
2. Fleet Management
- Oversee the maintenance and scheduling of the company's fleet of vehicles.
- Ensure compliance with regulatory requirements for vehicles including registration renewals, insurance, other permits.
- Monitor vehicle performance and implement preventative maintenance programs.
4. Team Management and Development
- Recruit, train, and mentor fleet operations staff and administrative support.
- Conduct regular performance evaluations and provide constructive feedback.
- Develop and implement training programs to enhance employee skills and knowledge.
5. Vendor Management and Contract Negotiation
- Identify and evaluate potential thirdparty vendors and service providers.
- Negotiate contracts and agreements with vendors to ensure costeffectiveness and quality of service.
- Monitor vendor performance and compliance with contractual obligations.
- Resolve disputes and conflicts with vendors in a timely and effective manner.
6. Regulatory Compliance and Safety
- Stay uptodate with industry regulations, compliance standards, and safety protocols.
- Ensure that the company and its operations adhere to all applicable legal and regulatory requirements.
- Implement safety training programs for drivers and warehouse personnel.
- Conduct regular safety audits and inspections to identify and mitigate risks.
7. Customer Service and Satisfaction
- Establish and maintain strong relationships with clients and partners.
- Address customer inquiries, concerns, and feedback in a prompt and professional manner.
- Monitor customer satisfaction metrics and implement improvements as needed.
8. Performance Metrics and Reporting
- Develop and maintain reporting mechanisms to track key operational metrics.
- Generate regular reports on KPIs, operational performance, and cost analysis.
- Analyze data to identify areas for improvement and implement corrective actions.
- Provide regular updates to senior management on operational achievements and challenges.
Job Types:
Full-time, Permanent
Application Deadline: 25/06/2024
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