Societal Impact Program Manager

1 week ago

Dubai, Dubai, United Arab Emirates Udacity Full time

As a Societal Impact Programs Team, we enable governments, foundations and enterprises around the world to fulfill their societal impact objectives.

Our global programs improve the livelihoods of diverse populations and workforces through radical, large-scale talent transformation journeys around the skills of the future.

This role is an exciting one that will offer a mix of project management and partnership/client management. You will be responsible for developing, managing, tracking, and ensuring success of our Societal Impact Programs.

One of the main value drivers in Societal Impact Programs is career outcomes, and the ability to ensure that career outcomes are achieved, tracked, and communicated across our government programs is critical.

While you don't have to be a tech expert yourself, you're required to have knowledge about the tech job market and the skills demanded in it per country & region.

Your performance will be measured by how you manage existing partnerships and coordinate with Udacity's various sub-teams including the business development team, the student experience team, the operations team, external global partners and other stakeholders to ensure stellar partner success, incredible student outcomes and broader societal impact.

Udacity is the place for you if you are looking to be a part of something fast paced, impactful and inspiring.

If you are solution-driven, comfortable with ambiguity, people-focused and looking to create impact, then this role is what you've been looking forResponsibilities
Act as a project/program manager for large scale projects with various entities, including government entities, semi-government entities, enterprises and donor corporations, primarily in the Middle East with a focus on UAE and KSA (and the GCC more broadly, if needed)Manage senior clients and partner teams directly and independentlyManage the end-to-end execution of Societal Impact and Enterprise programsMeasure, analyze and report on program impact outcomes while tracking against KPIsMaintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell ratesCoach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficientIdentify common customer challenges and actively suggest better solutionsProblem-solve and conceptualize program elements to achieve desired outcomesManage the pre-launch processes of Societal Impact and Enterprise programsLiaise between internal and external stakeholders at key milestones to deliver strong program outcomesAct as the main point of contact for partners and Udacity's student experience team when they have concerns or suggestions, and help resolve any issuesSupport in career-building effortsEstablish and build relationships with local government and semi-governmental entities, NGOs, top-tech firms, and universities, to develop and roll-out training at a large scaleContribute to quarterly and annual targets for revenue and users generated through partnershipsNurture and maintain relationships with integrity and professionalism
What We Value

Required:
Ability to speak and write in English and Arabic fluently and idiomatically5+ years experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technologyExperience with government and semi-governmental entities in UAE and KSAStrong analytical, verbal, and written communication skillsComfort manipulating large sets of data and developing insightful presentationsProven track record managing complex projects with multiple stakeholders across geographiesAbility to handle mid to senior level stakeholders and interfacing with partner teams independentlyAbility to quickly identify opportunities, collaborate with multiple team members and influence decision makersAbility to drive initiatives, execute independently and be resourcefulStrong organizational and documentation skills, ability to meet deadlines and manage several work streams simultaneouslyAdaptability and curiosity in a fast-paced dynamic environmentPassion for learning and opportunity, digital transformation and tech-related projectsA strong team player who enjoys collaborating, asking for and providing help when necessaryWillingness to travel within the GCC if necessary and occasionally regionally/globally

Benefits:
Experience a rewarding work environment with Udacity's perks and benefits
At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in personFlexible working hoursPaid time offComprehensive medical insurance coverage for you and your dependentsEmployee wellness resources and initiatives (access to wellness platforms like Modern Health )Quarterly wellness day offPersonalised career developmentUnlimited access to Udacity Nanodegrees
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