Operating Effectiveness Analyst/Business Analyst

2 weeks ago


Dubai, Dubai, United Arab Emirates The Cigna Group Full time
The job profile for this position is Operating Effectiveness Analyst, which is a Band 2 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Engaging with business stakeholders to elicit and define business project scope, business requirements and workflows as related to assigned projects or new intake items. The successful candidate in this position will have good work experience and a desire to work in a culturally diverse organization.

Main Duties/Responsibilities:

  • Working alongside the IT BSA, document business process requirements and business process flow as related to assigned process development or process improvement projects.
  • Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics, features, user stories)
  • Engage with business leads to put together end to end processes and do full process mapping as and when needed.
  • Engage with business leads to understand new project scope, create scope statements and high-level scope requirements as required for the portfolio and project intake process.
  • Build an extensive knowledge of the business operation to analyze current work procedures and practices.
  • Investigate, evaluate and report alternative solutions to business needs and recommend the preferred solutions
  • Work closely with IT Business Systems Analysts to ensure business processes align with technology solutions. Will participate in some systems analysis design sessions as needed.
  • Work with business stakeholders in the development of user acceptance test cases
  • Work with business stakeholders in the execution of user acceptance testing
  • Monitor, track and report UAT defects while coordinating with the QA test team for defect remediation

Experience/Qualifications Required:

  • Bachelor's degree in business, finance, information management or a related discipline
  • 3-5 years of business analysis work preferably in insurance or financial services sector.
  • Experienced in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.
  • Experienced in process mapping, able to take complete lead in discussing existing processes and be ready to make proposals on how to improve the process
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Analysis and support of the production of project proposals or business cases.
  • Demonstrate a proven understanding of business process re-engineering.
  • Experience creating user acceptance testing documentation and leading UAT
  • Must be a self-starter who is able to plan and lead work sessions with little oversight.
  • Business Analysis techniques such as process modeling, root cause analysis, data modeling, process mapping and traceability are very desirable.
  • Good knowledge and experience in Scaled Agile Framework and Agile overall

Skills Required:

  • Strong communication skills
  • Ready to learn new business processes
  • Interpersonal skills
  • Team working - internal/external
  • Customer Focus - internal/external
  • Good business/product knowledge
  • Organizational skills
  • Good time management
  • Negotiation skills
  • Decision making
  • Advanced User of Microsoft applications – Word, Excel, Project, Visio
  • Experience in usage of Jira, Azure Dev Ops Platforms
  • Identification of problems and problem solving
  • Knowledge of Scaled Agile framework
  • Six sigma certifications would be a plus

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.



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