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Hospitality Supervisor
2 weeks ago
Oversee daytoday operations coordinating with all support staff to ensure smooth functioning.
Train support staff in accordance with hospitality protocols ensuring high standards of service delivery.
Maintain strong customer relations fostering positive experiences for both employee and guests.
Prioritize employee & guest satisfaction by promptly addressing concerns and ensuring exceptional service.
Monitor service quality and uphold company standards.
Manage inventory and supplies ensuring adequate quantities and quality for daily operations.
Evaluate support staff performance and engagement providing feedback and recognition.
Prepare financial reports based on operational activities and expenses.
Handle employee & guest complaints professionally and promptly resolving issues to satisfaction.
Lead and motivate support staff team taking ownership of all activities and encouraging a collaborative work environment.
Enhance employee& guest satisfaction through extraordinary service delivery.
Conduct inventory management checks to optimize stock levels and minimize waste.
Manage the supply chain tracking inventory and ordering essential supplies for smooth operations.
Experience no less than five years in hotels VIP companies or hospitality companies
Requirements
Excellent supervision skills
Excellent communication skills
Excellent Microsoft office knowledge ( Excel PowerPoint )
Excellent knowledge in reporting
Presentable
Knowledge of rotating equipment such as turbines, compressors and auxiliaries including associated international codes such as API and ISO Comprehensive understanding of HE and other regulatory compliance requirements Excellent communication and interpersonal skills Very good knowledge of spoken and written English language. Knowledge of Arabic is preferable. Professional Certifications Certified Training in RCM Modules preferred. Certified Maintenance & Reliability Professional (CMRP is accredited by the American National Standards Institute (ANSI) Certified Reliability Engineer according to ASQ Vibration Certification - At least Category II (Category III preferred) according to ISO Lube Analysis Certification - At least Level II Machine Lubricant Analyst (MLA) (Category III preferred).
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