Head of Supply

2 weeks ago

Dubai, Dubai, United Arab Emirates DELIVEROO Full time

Purpose of Job:

You are responsible for defining the strategic and tactical approach to onboarding the requisite number of new riders in each city and improving the quality of the fleet. This includes, optimal vehicle type mix, improving rider participation at peak demand, average hours worked and tenure, and maximizing rider engagement through the onboarding pipelines. You will work with the central teams responsible for local rider marketing, and manage the end-to-end conversion and onboarding processes.

You will need to possess a good blend of strategic and on-the-fly thinking, alongside a bias for action. This position is best suited for someone who can set and achieve ambitious goals, actively prioritize for the team, is not afraid to get his/her hands dirty in execution, and can remain composed in face of pressing issues. You will work closely with our rider marketing, and supply chain teams to drive cross-functional projects across a variety of business areas.

Main Responsibilities:

  • Craft a coherent "the future of supply" vision for the UAE & Qatar – you will help drive the long-term roadmap, rider strategy, and demand generation for how we approach supply in the future.
  • Responsible for developing and executing rider acquisition and engagement strategies for achieving business objectives.
  • Lead the implementation of our hiring workflow in all markets and assure compliance with local laws.
  • Evaluate, prioritize, and close strategic partnership opportunities.
  • Long-term supply planning - work with Finance & Strategy teams to forecast longer-term demand which will impact rider kit purchases & future rider marketing spends strategies.
  • Supply Model business owner– Develop, improve and own our local supply model.
  • Strategic insights – Build analyses and insights to better understand short-term and long-term developments and opportunities for improvements in our Rider Supply.
  • Building and testing new onboarding models - help craft experiments and models to be piloted throughout the UAE & Qatar to determine optimal supply process.
  • Ensuring we hit supply targets in all country regions - by monitoring every stage of supply processes to ensure we have the right size fleet in every region. Develop region-level intervention plans where needed.
  • You will be responsible for setting the local rider marketing strategy
  • Improving the effectiveness of conversion processes - whether it's improving our comms or offering targeted incentives, increase conversion rates at every step. Work out data-driven strategies as well as unique and out-of-the-box initiatives to drive conversion.
  • Autonomously design, set up, and track all processes related to rider onboarding - including target-setting, onboarding velocity, efficiencies, right-to-work compliance and kit logistics, etc.
  • Leverage strong numerical, problem-solving, and analytical skills to identify any issues in time
  • Provide effective and tailored communication to influence external and internal stakeholders

Requirements:

  • Analytical - Comfortable with large quantities of data. Attentive to details. Able to draw insights from historical data and trends, consider the complexities across markets, and forecast future demand. SQL and/or Python skills are a plus.

Organization - Possess incredibly strong organizational skills in order to manage multiple complex workstreams with a multitude of both local and global stakeholders

  • Excellent communicator - Able to simplify complex analyses and insights. Strong written and verbal communication skills across a varied set of stakeholders from a rider to the Managing Director
  • Collaborative - Able to work well with cross-functional, and international stakeholders
  • Adaptable Fixer - Enthusiastic to help, and flexible & resourceful in addressing both big picture and detail-oriented challenges
  • Can build "stuff" - approaches, processes, tools, and structured change methodologies
  • Inquisitive - Intellectually curious, thoughtful, and comfortable questioning the status quo
  • Minimum 5 years of work experience in a fast-paced, high-growth environment in an operations role or project management role, preferably in a similar industry.
  • Track record of 'getting things done' - know when you have enough insight to make a call and apply the 80 / 20 rule for rapid high-quality decisions
  • Team Management - Experience in managing a team effectively and aligning on the vision and goals for the company and team, respectively.
  • Fluency in English, Arabic is a plus

Benefits and Diversity

  • Annual Holiday Leave
  • Work visa
  • Medical insurance
  • Annual home flight tickets
  • Free Deliveroo Plus - Free delivery and access to special offers
  • Maternity & Paternity benefits
  • End of year parties & regular social events
  • An extremely fun team to work alongside

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits


At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.


Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.


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