Customer & Prospect Specialist Jobs in Dubai | Careers

2 weeks ago


Dubai, Dubai, United Arab Emirates Porsche Full time


Customer & Prospect Specialist Jobs in Dubai | Porsche Careers
Description:

This role requires competencies including resourcefulness, flexibility, integrity and the ability to innovate. We seek a customer customer-focused team player who is curious, charismatic and has a strong personality. The ideal candidate will demonstrate a comfortable range of communication skills and an analytical mind. This role requires a data data-driven, charismatic and strong personality reaching our goals and objectives.

Job Responsibilities:
  • System ownership of CRM related systems such as , Marketing & Marketing Manager, EPM and BIC to ensure professional usage on importer and dealer level. Responsible for system maintenance, further development and integration in the omniomni-channel ecosystem in cooperation with PAG, relevant PME dept. and PME assigned support agencies.
  • Ensure sufficient data quality through continuous system training on dealership level and support PME markets in process enhancements. Preparation of standard standard-and ad ad-hoc reporting for relevant PME dept. as well as importers in our region.
  • Responsible for all prospecting related CRM activities as part of the PME CPM strategy incl. efficient use of data analytics analytics(& -reporting) to support the PME Sales, After Sales and Marketing departments in target achievement and guide PME markets in their prospecting activities on retail level respectively.
  • Full overview over prospect and customer insights activities and analysis. Implementation of future touch points to gather feedback and measure satisfaction aiming for continuous enhancement of the prospect and customer journey.

Job Requirements:

  • Degree in business administration, main subject Marketing/IT or other relevant field of study.
  • 2 -4 years of working experience in CRM/ Customer service, Automotive Industry is an advantage.
  • Ability to communicate effectively with a wide range of individuals.
  • Excellent analytical skills, agile, system affine and process driven.


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