Head of Service Quality Risk

2 weeks ago


Dubai, Dubai, United Arab Emirates Tanfeeth Full time

10+ years of experience in senior leadership roles within customer experience, service quality, risk management, or process improvement, preferably in the banking or financial services industry.

Proven track record of driving customer-centric initiatives and implementing successful process improvements to enhance service delivery and operational efficiency.
Deep understanding of digital banking solutions and emerging technologies, with experience in implementing digital initiatives.

Strategic Thinking:
Ability to develop and execute strategic plans aligned with organizational goals and customer needs

Leadership:
Demonstrated ability to inspire and motivate teams, drive performance, and foster a culture of continuous improvement and innovation

Problem-Solving:
Strong problem-solving skills with the ability to identify root causes, analyze complex issues, and develop practical solutions

Collaboration:
Proven track record of collaborating effectively with cross-functional teams to achieve common goals and deliver results

Change Management:
Experience leading change initiatives and managing organizational transformations to drive sustainable business outcomes.
Preferably Bachelor's degree in business administration.
Professional certifications in customer experience management, risk management, process improvement (e.g.

, Six Sigma, Lean, Agile) Disclaimer:

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