Automotive Service Advisor

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates AL ZAABI GROUP Full time

SERVICE ADVISOR

Role and Responsibility

  • Responsible for job allocation and job flow in the workshop including Calls, job scheduling and labour allocation for day to day operations.
  • Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
  • Book in vehicles, ensuring appointments are convenient for the customer and the company and are in line with workshop capacity.
  • Produce accurate job cards, invoices, and related customer information, providing relevant information to both the workshop and external customers.
  • Liaise with the parts department to ensure parts availability, keeping customers informed.
  • Greet all customers at reception, offering courtesy services as appropriate and confirming details before repairs are carried out. Ensuring vehicle inspections are carried out with guests prior to commencement of works.
  • Informing customers on the progress of each job, ensuring authority for any additional work before this is completed.
  • Collect any invoice amount/signed authority due prior to the release of a vehicle and ensure this is processed promptly.
  • Log all customer complaints, passing relevant information to the Service Manager and ensuring a speedy conclusion.
  • Maintain the reception area in accordance with departmental standards and identifying customer needs.
  • Provide customers with explanations of all work carried out and recommended, optimizing additional selling opportunities, including service plans and extended warranties.
  • Maintain records of all service customers to enable customer follow-ups to be carried out.
  • Respond to telephone and written inquiries in a prompt, courteous and efficient manner Excel sheet and QuickBooks Properly on time.
  • Maintain and develop receptionist knowledge through attending relevant training opportunities.
  • Assist in the training and supervision of other associates as appropriate.
  • Maintain quality standards of dress, attitude, customer care, honesty and health and safety to.
  • Manage inward goods, checking quantities, dispatching goods and receipting invoices
  • Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.
  • Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
  • Work with the Operations manager to respond to client requests for updates on the status of their jobs and keep the communication channels open to ensure accurate information.
  • Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify an appropriate course of action.
  • Develop and implement systems to record, file and store information pertaining to client enquiries.
  • Identify staff that require on going training and implement training opportunities to ensure their skills are improved.
  • Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
  • Promote a Health and Safety culture within the business
  • Review customers service orders and inspect the quality of technician repairs before the release of vehicles.
  • Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
  • Receive and review feedback from customers and follow up to ensure customer satisfaction.
Job Location - Mussafah (Abu Dhabi)

Salary:
AED5, AED7,000.00 per month

Ability to commute/relocate:

  • Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • How many years of Automotive Service Advisor Experience you have in UAE?

Language:

  • Arabic (required)


  • Abu Dhabi, Abu Dhabi, United Arab Emirates European Auto Service Center Full time

    Urgent Hiring.We are looking for an experience Service advisor. Applicant must have atleast 5 years of experience as service advisor in automotive preferably in mechanical section. Team player and possess good working attitude. Excellent communication skills and customer service. Salary to be discuss during the interview.Salary: From AED4,000.00 per...

  • Service Advisor

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Automotive - الفطيم للسيارات Full time

    Service Advisor | Al-Futtaim Automotive – الفطيم للسيارات Abu DhabiOur expertise. Their choice. We represent some of the world's most popular automotive brands, but we don't decide for people what they drive or ride. We do make it all available, at its best, for every purpose.We are currently looking for competent & performance driven Service...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Magic Touch Auto Garage Full time

    Job Opportunity: Arabic-Speaking Automotive Service AdvisorMagic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE.If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from youRoles and ResponsibilitiesAs an Automotive Service...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time

    Service Advisor Responsibilities: Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers. Answering...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates New Wprkshop in Abu Dhabi Full time

    Arabic-Speaking Automotive Service AdvisorMagic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE.If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from youRoles and ResponsibilitiesAs an Automotive Service Advisor, you will...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates New Wprkshop in Abu Dhabi Full time

    Arabic-Speaking Automotive Service AdvisorMagic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE.If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from youRoles and ResponsibilitiesAs an Automotive Service Advisor, you will...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates EVS Full time

    Key Responsibilities: Must have experience in the Automotive service and knowledge of the process Greet customers and conduct consultations to determine their service needs. Provide clear explanations to customers about the diagnostic results, required repairs, and recommended services. Produce comprehensive and accurate service estimates. Prioritize...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates European Auto Service Center Full time

    Urgent HiringWe are currently looking for a Service Advisor. Applicant must have atleast 5 years experience with luxury car Can join immediatelyLocation : Musaffah, Abu DhabiPay: From AED5,000.00 per month


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AL GHAZAL TRANSPORT CO. Full time

    To receive and inspect vehicle from internal and external clients and to create job order. Inspect the vehicle for body scratches and interior conditions. Ensure that the valuables are removed by the clients before the job order is created. Open job order in system after receiving the car. Handover the job card to Workshop Controller. Update the clients on...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AL GHAZAL TRANSPORT CO. Full time

    To receive and inspect vehicle from internal and external clients and to create job order. Inspect the vehicle for body scratches and interior conditions. Ensure that the valuables are removed by the clients before the job order is created. Open job order in system after receiving the car. Handover the job card to Workshop Controller. Update the clients on...

  • Service Advisor

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 161165 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Service Advisor

    1 month ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 161165 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Automotive Full time

    Build long-term relationships with customers to ensure customer retention & loyalty. Achieve financial objectives by upselling & discount control, to meet monthly revenue targets. Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Automotive Full time

    Build long-term relationships with customers to ensure customer retention & loyalty.Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AL MAZROUI Full time

    Required Bodyshop Service Advisor for a well established Automobile Service Center in AbudhabiMinimum 3Years experience in Any Garage in UAEDiploma or Degree in AutomobilesUAE DL is mustShould be Technically sound regarding automobile repairsCommunication, linguistic skills & Computer Knowledge.Salary: AED3, AED4,000.00 per monthApplication Question(s): DO...

  • Service Advisor

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Brainstorm Human Resources Consultants Full time

    A leading tyre manufacturing in the UAE is looking for a Service Advisor in Abu Dhabi.**Service Advisor (Tyre Service Center) Summary**Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required for Tyres. If a vehicle requires additional repairs not covered in the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Rida Auto Mechanical Repairs Full time

    Responsibilities of an Automotive Receptionisnt: Oversees the operation of the service reception area, including the activities of service advisors, ensuring efficient functioning. Monitors and tracks action plans, facilitating their execution. Coordinates Dealer Process Review in the Service Reception. Manages vehicle admission and supports service advisors...

  • Service Advisor

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Dodobowi Group Full time

    Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Full time

    1- Service AdvisorJob: Full TimeLocation: Abu Dhabi, UAEDescription:Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.Job Responsibilities:Ask Question and record customer requests without delayCollect accurate symptoms of complaints from...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Full time

    1- Service AdvisorJob: Full TimeLocation: Abu Dhabi, UAEDescription:Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidenceJob Responsibilities:Ask Question and record customer requests without delayCollect accurate symptoms of complaints from...