Service Coordinator

1 week ago


Sharjah, Sharjah, United Arab Emirates INTERCARE LIMITED Full time
Prepare new installation requests

  • Prepare service report for customers
  • Update service of renewed contract/account
  • Prepare service planning
  • Update stop service list
  • Log and update customer complaints, make customer complaints quarterly report for audit purposes
  • Upload and indexes all service vouchers
  • Cross check all vouchers
  • Update maintenance records (monthly)
  • Make daily consumables and materiel requisition for respective service operators as per their requirements
  • Check, sort and segregate all service report vouchers according to route list
  • Print service voucher and completion report
  • Update service voucher tracker
  • Answer any incoming calls
  • Coordinate with Salesmen, Accounts/Credit Control, Warehouse and Sales Coordinators as and when required
  • Coordinate with other Service Coordinators on pending issues and collaborate with them on finding the solution
  • Assisting the Service Manager in the operation and development of team members including other Coordinators
  • Handles the customer complaints and ensure that it is rectified
  • Coordinating with other departments ensure customer requirements were satisfied
  • Maintaining accurate records of operations and customer communications
  • Providing support to all team members and coordinators
  • Assist the Service Manager in managing employee performance with regular feedback and performance reviews
  • Serving as an intermediary between clustomers and staff members, answering questions from clients about their requirements or complaints
  • As required by the department

Ability to commute/relocate:

  • Sharjah: Reliably commute or planning to relocate before starting work (required)

Experience:

  • TEAM LEADER: 2 years (required)
Application Deadline: 06/07/2023

Expected Start Date: 03/07/2023

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