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Ticketing Agent
1 week ago
Responsibilities:
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Ticketing Services: Assist customers with ticket reservations, changes, cancellations, and refunds for flights, hotels, car rentals, and other travel-related services.
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Booking Management: Process ticket bookings accurately and efficiently using computerized reservation systems (CRS) such as Amadeus, Sabre, or Galileo, ensuring all details are entered correctly and in compliance with airline and agency policies.
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Documentation: Verify and process travel documents such as passports, visas, and travel insurance, ensuring compliance with entry requirements and regulations.
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Sales and Upselling: Promote additional services such as seat upgrades, travel insurance, and ancillary products to enhance the customer's travel experience and increase revenue.
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Inventory Management: Monitor flight availability, seat inventory, and pricing updates to assist customers in making informed booking decisions and maximize sales opportunities.
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Compliance: Ensure compliance with airline regulations, industry standards, and company policies regarding ticketing, refunds, exchanges, and other procedures.
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Reporting: Generate reports on ticketing activities, sales performance, and customer feedback to track productivity, identify trends, and make data-driven decisions.
Requirements:
- Bachelor's degree in hospitality management, Tourism, or related field preferred.
- Proven experience as a Ticketing Agent or similar role in the travel industry, with a thorough understanding of airline ticketing procedures and reservation systems.
- Proficiency in using computerized reservation systems (CRS) such as Amadeus, Sabre, or Galileo, with the ability to navigate multiple screens efficiently.
- Have IATA knowledge.
- Excellent communication skills, both verbal and written, with fluency in English. Knowledge of Arabic or other languages is a plus.
- Strong attention to detail and accuracy in processing bookings and handling sensitive customer information.
- Customerfocused attitude with a passion for delivering exceptional service and building longterm relationships with clients.
- Ability to work well under pressure in a fastpaced environment, multitask effectively, and prioritize tasks to meet deadlines.
- Flexibility to work shifts, including evenings, weekends, and holidays, as required by the nature of the travel industry.
- Familiarity with UAE travel regulations, visa requirements, and local attractions is desirable.
Benefits:
- Competitive salary and performance.
- Opportunities for professional development and training.
- Visa Provided by company
Job Types:
Full-time, Permanent
, Contract
Job Types:
Full-time, Permanent
Pay:
AED3, AED5,000.00 per month
Experience:
- Ticketing: 3 years (required)
Location:
- Dubai (required)
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