Microsoft Dynamics CRM Business Analyst

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Bricks Technologies Systems Full time

Microsoft Dynamics CRM Business Analyst:

Salary:

:
Industry Standards

Experience:

: 8 Years

Joining Date:

:

ASAP

Job Location:

:
Abu Dhabi

Industry Type:

:
IT Service

Function:

:
Software Development

Reporting To:

:
Manager

Job Type:

:
Full Time

Requirements:

  • Certifications:
PBA/CPA/CBAP

  • Minimum 8 years of experience in business analysis or a related field.
  • Good understanding of MS Dynamics CRM modules and functionalities.
  • Ability to match business requirements with Microsoft CRM offerings.
  • Experience in public sector domain
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Excellent verbal and written communication skills to articulate solutions, critique others' work, collaborate effectively and actively engage in discussions and group decisionmaking.
  • An analytical mind, with the ability to synthesize requirements and design solutions.
  • Knowledge in privacy and security laws.
  • Ability to work well within a collaborative team, including the ability to recognize dependencies between each other's work, to seek feedback and to clearly present ideas and research findings.
  • Strong Microsoft Office skills.

Key Responsibilities:

  • Communicating with business to understand their business goals and needs
  • Review business processes and provide solid analysis, assess solutions and advise business on how to best meet their goals.
  • Conduct research on industry trends to identify new opportunities for the company.
  • Analyzing data to help companies make better decisions about customer retention, acquisition, satisfaction etc.
  • Understand future strategic plans.
  • Help to design new processes and practices ensuring privacy and security compliance.
  • Identify risks.
  • Map changes to requirements.
  • Test and quality review changes.
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