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Reservation Agent

4 months ago

United Arab Emirates Damac Properties Full time
**Functional Accountabilities

  • To represent the company by following the standard operating procedures set by the organization
  • Proactively sell and upsell all products and services within the property
  • Make reservations for customers based on their various requirements
  • Provide support to customers who may need to amend or cancel a reservation
  • Prepares letters of confirmation
  • Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
  • Perform all related tasks to the above position i

e:
filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks

  • Any other duty that may be requested by the management
**Qualifications and experience
**Experience and Technical Knowledge

  • Minimum 1 year experience with reservations and clear understanding of respective market
  • Minimum 1 year of Reservations Experience with a luxury 5 Star Hotel
  • Worked in Multi-Cultural environment
  • Opera knowledge
**Qualifications

  • 4 year bachelor degree in Business Administration,
  • Dubai experience
  • Good computer skills