Executive Property Handover
2 weeks ago
Job Description:
In this role, you will be responsible for handing over of properties and also responsible for meeting and assisting customers with regards to their queries on their properties
Key Responsibilities:
Provide innovate solutions to ongoing challenges and ensure customer satisfaction and positive customer experience.
Provides clarification to customers with regard to Customer Life Cycle Policies & Procedures.
Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.
Contact customers one-day prior the Home Orientation to reconfirm the Home Orientation and the documents required for it.Coordinate with projects team to make sure that units are ready and match quality standards before handover.
Conducts pre-checks for the next day, to ensure that unit is clean and utilities are connected.
Updates customer on the facilities/amenities/retail outlets available in their community.
Handles all complaints and customer queries receives and ensure that the projects, legal & finance teams are well informed to take appropriate measures or provide appropriate information and solutions.
Update management regularly of all processes by producing business review reports and Implement strategies, policies and procedures for the department and ensure coordination between customers and the maintenance team.
Requirements:
Education:
Bachelors or Masters Degree in similar fieldDecision Management Consultants (DMC) was established in 1990 with a philosophy that each client is a unique business entity who must be offered not only professional services but also innovative management solutions.601, Hamid Bin Soughat Building, Opp.
Crown Plaza, Salahuddin Road, Deira, Dubai PO Box: 82961, United Arab Emirates#J-18808-Ljbffr
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