Receptionist Sales

1 week ago


Dubai, Dubai, United Arab Emirates LifeGuard Data Recovery Full time
**Location:
- ** Bur Dubai

Responsibilities:

  • Welcome customers with a positive and professional attitude, ensuring a friendly and helpful first impression.
  • Enter customer details accurately into the CRM system to maintain organized records.
  • Gather comprehensive information about customers' data recovery problems and input the details into the CRM.
  • Coordinate effectively with the technical team to ensure smooth and timely handling of customer cases.
  • Provide daily updates to customers regarding the status of their data recovery cases via phone calls or messaging platforms like WhatsApp.
  • Answer incoming calls promptly, addressing customer inquiries, and recording essential details in the CRM.
  • Follow up with customers for necessary approvals and payments, maintaining a proactive approach to case progress.
  • Generate and submit weekly and monthly reports to the manager, summarizing case statuses, customer interactions, and any relevant trends.
  • Maintain a professional demeanor and effectively manage customer expectations while adhering to company policies.
  • Collaborate with colleagues to continuously improve customer service processes and contribute to a positive work environment.
  • Make Quality Check Calls after job done.

Qualifications:

  • High school diploma or equivalent; additional qualifications in customer service or sales are a plus.
  • Previous experience in a receptionist, customer service, or sales role is preferred.
  • Strong interpersonal skills with an ability to communicate clearly and effectively.
  • Excellent organizational skills and attention to detail to accurately record and update customer information.
  • Ability to multitask and handle a high volume of incoming inquiries.
  • Positive attitude, patience, and a customercentric mindset.
  • Flexibility to adapt to changing priorities and work effectively as part of a team.
  • Strong time management skills and ability to meet deadlines.


If you are passionate about providing exceptional customer service and contributing to a dynamic team in the data recovery industry, we encourage you to apply.

Whats App

Pay:
AED2, AED2,550.00 per month

Experience:

- receptionist: 2 years (required)

  • Sales: 2 years (required)

Language:

  • Fluent English (preferred)
Application Deadline: 05/07/2024
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