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Telephone Operator
1 week ago
What will I be doing?
As a Telephone Operator you must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Follow company brand standards
- Assist other departments, as necessary
- Answer calls originating from external and internal sources.
- Direct caller to appropriate extension or room.
- Verify last name of guest for all room calls.
- Assist guests with directions or other required information.
- Direct hotel staff to assist guests, upon request.
- Communicate to callers in a clear and concise manner.
- Input/write messages using proper grammar and spelling.
- Verify names and telephone numbers.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Operate facsimile to send and receive transmissions for guests.
- Notify guests of receipts using computer system.
- Call for repair and technical support of all computersbased PBX equipment.
What are we looking for?
Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customerfocused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Additional language ability preferred
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all-
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